The Technician/Technologist Customer Service Rep will be responsible for communicating with our Hospital clientele, answering incoming calls, providing requested information, researching and resolving problems, finding sources for send-out testing, working with minor interface issues, and working closely with other departments in the laboratory. Prior technical laboratory experience strongly preferred and must be available to rotate weekends/holidays and evenings/nights as required. This remote/work from home position will require residence in the Houston, TX area upon start date.
Schedule: M-F 9:30am-6:30pm CST
Requirements:
- Requires an Associate Degree in Medial Lab Technology or Equivalent; OR BA/BS degree in Medical Lab Science, Biology, Chemistry or related life science
- Prior experience as an MLT or MT strongly preferred
- Knowledge of medical terminology used in a clinical setting strongly preferred
- Experience working in a contact center/call center environment is preferred
- Prior healthcare industry, such as a physician's office or a hospital highly is a plus
- Knowledge of Microsoft Office suite is required
- Experience with Laboratory Information Systems is preferred
- Strong verbal and written communication skills and excellent ability to listen and respond
- Must be courteous with strong customer service orientation
- Excellent multitasking abilities required
- Strong flexibility and the ability to manage and adapt to changing priorities quickly
- Bilingual in English and Spanish highly desirable
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