IT Support Specialist

At Labcorp, we are a global leader in advancing health and powering clear, confident decisions through science, technology, and innovation. Our IT teams play a critical role in ensuring reliable operations across our nationwide laboratories and facilities.

We are seeking an IT Support Specialist to join our North Central Division IT support team, providing essential technical expertise for our Internal Labcorp Staff.

Location: South Charleston West Virginia-this position is hybrid requiring working onsite 3 days a week. Once fully proficient you may work remotely up to 2 days per week.

Position Overview
The IT Specialist will provide first-line technical support to end-users, laboratories, and branch locations throughout the North Central Division. This role requires strong team and customer communication skills, troubleshooting skills, the ability to resolve hardware, software, and networking issues.

• Provide first-level technical support for Windows desktops/laptops, local and network printing, networks (LAN, WAN, WLAN), and specialty/proprietary lab systems.
• Support daily operations of the North Central Divisional IT infrastructure across ~10,000+ devices.
• Troubleshoot and resolve technical issues completely and accurately; provide training to end-users as needed.
• Process hardware/software requests including ordering, setup, installation, and testing.
• Collaborate and Route advanced/second-level system issues to the appropriate internal teams.
• Support networking and infrastructure as smart hands within divisional boundaries.
• Assist with specialty laboratory system support and configuration.
• Hybrid Onsite & Home office work with 50% Travel to locations; some overnight stays required.

• Standard hours: 8:00 AM - 5:00 PM
• Extra hours may be required based on business needs.
• Some travel to additional locations is required, typically within 3-4 hours. If travel is required, Labcorp provides company car to travel from the South Charleston location to the additional locations.

• Bachelor's degree in Information Technology, Computer Science, or related field; or equivalent work experience.
• 2+ years of experience providing desktop, network, or IT support in a corporate or laboratory environment.
• Strong knowledge of Windows OS, Microsoft Office Suite, and networking (LAN/WAN/WLAN).
• Experience with networking, hardware/software installation, setup, and troubleshooting.
• Excellent communication skills and customer service orientation.
• Ability to work within a team environment and independently while prioritizing multiple tasks in a high-demand environment.

• Experience supporting laboratory or healthcare IT systems.
• Familiarity with specialty or proprietary lab applications.
• Previous experience in a large-scale, multi-location IT support environment.