Content Specialist - AI Education & Training

Labcorp is hiring a Content Specialist AI - Education & Training. We are a leading healthcare organization dedicated to leveraging artificial intelligence (AI) to enhance operations, optimize workflows, and empower our teams. Our AI Center of Excellence develops innovative, human-centric AI solutions and ensures seamless adoption across the enterprise through high-impact content, education, and training initiatives.

As a Content Specialist, you will play a critical role in designing and delivering compelling AI content and training experiences. You will develop educational materials focused on AI concepts, prompt engineering, and effective user interaction with AI systems. Through workshops, documentation, and multimedia content, you will help drive adoption, elevate AI literacy, and equip staff with the skills they need to succeed in a technology-enhanced environment.

Most importantly, you'll be engaged in meaningful work that supports our mission of "improving health, improving lives, and pursuit of answers"-every day.

This hybrid position offers a balanced schedule of a minimum of three in-office days at an assigned location to be either Burlington or Durham, NC, supporting both collaboration and flexibility.'

RESPONSIBILITIES

• Develop clear, engaging, and technically accurate content including articles, guides, tutorials, and case studies that communicate the value and usage of AI technologies across the organization.
• Ensure that content and collateral are consistent with our brand image and editorial guidelines.
• Design and deliver training sessions, workshops, and learning materials that focus on prompt engineering and optimizing human-AI interaction.
• Translate complex AI and machine learning concepts into accessible language for non-technical audiences.
• Collaborate closely with AI developers, data scientists, and product teams to understand AI tools and translate functionality into actionable user knowledge.
• Establish and manage a content strategy that aligns with organizational AI goals and ensures consistency, clarity, and impact across formats.
• Evaluate training effectiveness through surveys, feedback, and engagement metrics to continuously improve materials and methods.
• Edit, review, and refine content to ensure high-quality output that meets brand and technical standards.
• Stay current with developments in AI, prompt engineering, and digital education best practices.

• Proven experience in content creation, technical writing, instructional design, or educational technology.
• Strong understanding of AI concepts, machine learning fundamentals, and prompt engineering strategies.
• Proficiency with AI tools, platforms (e.g., OpenAI, Microsoft Copilot, ChatGPT), and content creation software.
• Exceptional written and verbal communication skills with the ability to simplify complex topics.
• Experience designing and delivering in-person and virtual training sessions or workshops.
• Strong organizational skills with the ability to manage multiple projects and deadlines.
• Demonstrated ability to collaborate with cross-functional teams and adapt content to different audiences.

• Prior experience working in healthcare, digital health, or technology-driven environments.
• Familiarity with e-learning tools (e.g., Articulate, Adobe Captivate) and Learning Management Systems (LMS).
• Experience creating content strategies and scalable knowledge bases or help centers.
• Enthusiastic about AI literacy and passionate about enabling others to harness the power of emerging technologies.

• Bachelor's Degree in Communications, English, Computer Science, or a related field.