Bilingual (English/Spanish) Patient Cust Svc Rep - 11am - 8pm EST (Remote)

LabCorp's Patient Customer Service department within the Revenue Cycle Management Division is seeking energetic, passionate BILINGUAL (ENGLISH/SPANISH) customer service focused individuals who seek solutions to challenging patient billing issues. This empowered and valued employee will help deliver exemplary customer experiences through innovation and continuous improvement. If you are interested in a career where learning and engagement are valued, and the lives you touch provide you with a higher sense of purpose, then LabCorp is the place for you!

The responsibilities for this opportunity include:

Answer 80+ inbound calls per day from patients, doctor's office and/or private insurance carriers.

85% of calls will be assisting Spanish speaking customers.

Initiate payment plans for patients for outstanding balances.

Routinely utilize multiple resources to resolve patient inquiries while on the phone

Maintain performance goals

Ability to become proficient with processes after completing a structured training program.

QUALIFICATIONS

• High School Diploma or equivalent required
• Minimum 1+ year work experience required
• Professionally fluent and proficient in both English and Spanish required, with a focus on providing exceptional customer service in Spanish, ensuring clear and effective communication with Spanish-speaking clients
• Requires a High School Diploma or equivalent
• Previous work in medical billing, customer service, insurance claims, EOB, call center, fast paced environment strongly preferred
• Previous work in high volume calls environment with several computer windows open highly desirable
• Previous interaction and communications with Patients regarding medial information strongly preferred
• Ability to work and learn in a fast-paced environment

Why should I become a Customer Service Support Representative at LabCorp?

Work from home opportunity!

Quarterly variable bonus potential!

Generous paid time off!

Medical, Vision and Dental Insurance Options!

Flexible Spending Accounts!

401k and Employee Stock Purchase Plans!

No Charge Lab Testing!

Fitness Reimbursement Program!

And many more incentives!

Technical Requirements:

Internet download speed of at least 50 megabytes per second

No satellite internet

Ability to connect equipment to router/modem with Ethernet cord. Equipment cannot be connected through Wi-Fi, mobile routers, or mobile hotspot with ethernet port.

Pay Range: $17.75-$21.00or State/Local minimum wage, if higher.

All job offers will be based on a candidate's skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data.

Application Window Closes: 10/20/2025

The shift for this position will be Monday-Friday; 11am-8pm (EST) which is 10am-7pm CST and 9am-6pm (MST) and 8am-5 pm (PST).

NOTE: During training, the hours will be 9am-6pm EST.

OFFERS SHIFT DIFFERENTIAL - 11AM-8PM (EST) SHIFT - 10% Shift Differential for residents in Eastern time zone.

Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. For more detailed information, please click here

Labcorp is proud to be an Equal Opportunity Employer:

Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.

We encourage all to apply

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Client-provided location(s): Flexible / Remote

Job ID: labcorp-2534319_2041593906

Employment Type: OTHER

Posted: 2025-10-14T00:22:50