Essential Job Duties:
- Responsible for managing the overall current process of the referral laboratories by researching potential referral laboratories based on the assay requests, contacting referral laboratories, negotiating services, and acting as the liaison for operational issues/needs of the customer.
- Based on New Test Feasibility meeting decision, contact and completes the referral laboratory worksheets and obtains the appropriate technical information needed to load the database, including but not limited to specimen collection requirements, reference ranges, turn around time, and regulatory requirements such as Research Use Only assays.
- Recipient of notification of changes in assays such as method changes from the referral laboratories. Updates referral laboratory worksheets and notifies WLOS of the modification.
- Provide support to CAIR / Reportable Issues pertaining to External laboratories, obtaining root cause and preventative actions from the referral laboratory or inside ELMS.
- Facilitates technical discussions with appropriate staff at the referral laboratories, Medical Affairs, Global Heads of CCLS, Scientists of CCLS, Project Management and/or Sponsor as needed to appropriately understand the client needs and the service capability of the referral laboratory.
- Acts as the primary resource for ELMS topics.
- Provide some support to the APH Program Manager for Histology testing that we send material outside Covance CLS.
- Accountable for the reporting of internal performance metrics and take corrective actions when appropriate.
- Responsible for maintaining his/her complete up-to-date training file. Individual is responsible for ensuring he/she is trained and training is documented prior to performing a task. Individual is accountable for any deficiencies found in his/her training file.
- Provides technical information, both written and verbal, to Marketing, Sales, Sourcing, Project Management, WLOS and internal Covance CLS personnel.
- Other duties as assigned
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