Account Specialist

Labcorp is seeking a Bilingual Account Specialist who can fluently speak, read, and write in both Spanish and English to join our Customer Service/Immigration Team in Burlington, NC. This position plays a key role in supporting client relationships and ensuring timely, accurate responses to inquiries.

The Account Specialist will serve clients from a variety of sectors, including State Government contract accounts, TPA (Third-Party Administrator) accounts, the Director of Consumer Market, as well as private attorneys and immigration offices, and internal customers. The ideal candidate will demonstrate a high level of professionalism, responsiveness, and commitment to delivering world-class customer service.

Work Schedule: First Shift, Floating Shift Monday-Friday 8:00am to 8:00pm

Note: Overtime is required based on business needs

Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. For more detailed information, please click here.

Job Responsibilities

• Act as a liaison between Labcorp and clients/patients, providing support and resolving customer concerns
• Manage inbound and outbound calls in a courteous, friendly, and professional manner, following established protocols
• Inquire, clarify, and confirm customer requests, ensuring full understanding and accurate resolution
• Educate customers on company services and products as needed
• Qualify and assist new inbound customers seeking DNA testing services
• Work across multiple databases and systems to research and resolve complex inquiries
• Notify clients of test results in a timely and accurate manner
• Review test request forms for accuracy; identify and report discrepancies
• Perform administrative support related to medical record management and internal records to maintain HIPAA compliance
• Participate in continuous improvement activities to enhance customer satisfaction and team performance

Requirements

• High school diploma or GED required, associate's degree or higher preferred
• Prior experience in a customer service role, preferably in a call center environment, is required
• Experience in the healthcare industry (e.g., physician's office, hospital, or medical services) is preferred
• Proficiency with Microsoft Office Suite is required
• Strong verbal and written communication skills, with excellent listening ability
• Must be courteous, professional, and have a strong customer service orientation
• Ability to multitask, prioritize effectively, and manage shifting priorities
• Strong problem-solving skills and attention to detail
• Must be fluent in Spanish and English, including the ability to read, write, and speak both languages clearly and accurately

If you're looking for a career that offers opportunities for growth, continual development, professional challenge and the chance to make a real difference, apply today!

Labcorp is proud to be an Equal Opportunity Employer:

Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.

We encourage all to apply

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Client-provided location(s): Burlington, NC

Job ID: labcorp-2524628_1720682538

Employment Type: OTHER

Posted: 2025-08-13T02:28:23