IT Workplace - Deskside Support

About the Company

Budweiser, Bud Light, Stella Artois, Corona, Michelob Ultra, NÜTRL, Palm Bay, Shock Top, and many more. Sound familiar? This. Is. LABATT.
What We Believe In

• We DREAM BIG because we believe that through hard work and the strength of our teams, we can achieve anything.
• We are fanatic owners. OWNERSHIP is at the foundation of everything we do.
• We believe in collaboration and candor, and that means an INCLUSIVE and INFORMAL workplace
• Above all, we believe in our PEOPLE - our team and dynamic is unlike any other
  

What We Ask You

• Be CURIOUS! See challenges as opportunities and get excited by the possibilities they offer.
• Be RESILIENT! Welcome the challenges that you face head-on, and always find a way to achieve your goals.
• Be AMBITIOUS! Be hungry to make a difference and succeed for not only yourself, but your team as well.
  

ARE YOU READY FOR THE CHALLENGE?



Job Description

The IT Workplace - Deskside Support role is to provide end users support and maintenance within the company's desktop computing and overall IT Workplace environment.

Here are some tasks you could be doing, but not limited to...

• Assist staff with the installation, configuration and ongoing usability of Laptops, Desktop computers, Printers, peripheral equipment and software.
• Telecom Support including third party telephone provider with hands-on phone support
• Resolving and repairing any PC/Windows related issues
• Responsible for preparing and rolling out new hardware including Desktops and Laptops
• 2nd and 3rd level Help-Desk duties
• Assisting with network tasks
• Support conference room technology including projectors, TV's, AV equipment, etc.
• Support Corporate iPads for the Sales force
• Support Telepresence/Zoom/Teams or other Video conferencing technologies
• Workplace Project support
• Monitoring & Managing Assets
• Remote support of laptops and applications over the phone for remote users
• Installation and testing of computer systems and peripherals within established corporate policy guidelines
• Basic hands on network support and required to work with our internal network team providing basic day to day infrastructure support
• Knowledge on ticketing system and mandatory requirement of meeting deadlines and SLA's
• Follow all relevant Labatt policies and Standard Operating Procedures (SOP)

Job Qualifications

Here's what you may need to succeed...

• 3 to 5 years of experience supporting desktops and laptops (Windows 7 to 10)
• Experience with troubleshooting PC hardware issues and repairing desktop and laptops
• Experience with installing software, patches and system updates on desktops, laptops, MacOS support for laptops and iPads
• Basic hands-on Smartphone support for iOS and Android devices
• Experience with troubleshooting basic network, software, printing problems
• Excellent interpersonal, communication, and customer service skills both verbal and written
• Strong analytical, troubleshooting, and problem-solving skills
• Work well independently and as part of a team
• Ability to work under pressure with minimal supervision
• Ability to work in an industrial environment
• Valid G Drivers License required for occasional site travel
  

Technical Skill Requirements...

• Strong knowledge of operating systems including Windows 7, Windows 10, MacOS, Citrix(IGEL)
• Knowledge of Active Directory
• Knowledge of Azure Active Directory
• Strong Knowledge of O365 and Office Suites
• Knowledge of standard business and web-based applications
• Basic presentation/deck building knowledge (PowerPoint)
• Scripting knowledge is an asset

Education...

• Post-Secondary degree in Computer Science or IT-related Diploma
• Microsoft Certified Professional (MCP) preferred
• Industry certifications, this can include A+, N+ and/or MCTS/MCITP

What we're offering...

• Beer Benefits
• Comprehensive Flexible Benefits Package (Health - Vision & Dental, Wellness & Pension)
• Company Exclusif Premiums (Apple Store, Vehicle dealership discounts, and much more!)