HVAC Field Service Technician

Title: Field Service Technician

Job Type: Full Time

Location: Coppell, Texas

Founded in 2008, KyotoCooling provides mission-critical, water free cooling with unparalleled levels of reliability, efficiency and modularity for data centers. With hundreds of installations in various climates around the world, KyotoCooling is the most experienced supplier of indirect cooling solutions in the data center industry. The company has offices in Amersfoort, Netherlands; Dallas, Texas; Johannesburg, South Africa and Tianjin, China.

The primary role of the Service Technician is to troubleshoot, repair, and service HVAC and related equipment in the Data Centers.

Job Responsibilities

• Diagnose and Repair Commercial HVAC Equipment and controls systems Including communicating with customer, service manager, documenting work in our systems, and presenting finished paperwork to customer.
• Execute Preventive Maintenance Services. Perform contracted preventive maintenance using electronic checklists for tasking and equipment. Document deficiencies. Present findings and recommendations for repair or replacement to customers.
• Conduct factory startup and train customers on the new Data Center equipment.
• Demonstrate professionalism in appearance, verbal, and written communication. Interact with customer by offering status reports of service before, during, and after each call. Explain technical information to technical and non-technical audience.
• Wear personal protective equipment when completing service tasks. Complete job site hazard assessment prior to initiating service. Adhere to KyotoCooling and customer safety policies.
• Record and report billing, inventory, time-cards, technician tip reports, product quality report, and articles as required.
• Basic data entry and ability to navigate the use of email, internet, word processing programs. Utilize programs like Workbench to communicate with the controllers.

• 5 years minimum experience with preference for 10 years of practical HVAC experience; mandatory
• Specific Experience with Scroll Compressors and R410A Refrigerant or similar
• Experience in Data Centers; preferred
• Commercial or industrial HVAC Service Technician experience; preferred
• Working knowledge of digital controls (Tridium, Siemens, Schneider, Vertiv)
• Working knowledge of modern communication networks (Switch, Router, IP systems)
• Working knowledge of BACNET, Modbus protocols
• Working knowledge of preventative maintenance and refrigeration maintenance legal requirements
• Ability to troubleshoot and repair mechanical systems
• Strong interpersonal and problem solving skills
• Ability to listen and respond effectively to customers
• Ability to work effectively as a team player with staff personnel
• Maintain confidentiality of all company information, business units and personnel
• Valid Driver's License and acceptable driving record
• Maintain confidentiality of all company information, business units and personnel
• Willing to travel at least 25% of the time

• Refrigeration Training from recognized Post Secondary Institutions (Higher Education)
• Associates Degree or equivalent certification in HVAC
• EPA Refrigerant certification
• OSHA 10 certification required, OSHA 30 a plus