Who We Are
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
The Role
Computer Operators at Kyndryl are key in helping revolutionize the way we operate complex computer systems. You will have the opportunity to work with cutting-edge technology, supervise and control intricate networks and applications, and operate distributed systems in a multi-vendor environment.
As a Computer Operator you will be on the technical frontline - performing batch operations as per service agreements, analyzing first-level issues across systems, and resolving/routing issues as appropriate. You will also have the opportunity to develop support system management processes specific to customer requirements, ensuring that we provide the highest level of service to our customers.
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If you have a passion for technology and a desire to continually improve your skills - this is the position for you. You will work with a talented team of professionals and collaborate on exciting projects that are shaping the future of our industry.
Your Future at Kyndryl
As a Computer Operator, you will be interacting and collaborating with cross-functional teams which makes identifying career paths with Kyndryl easy. Whether you want to delve into the intricacies of automating complex processes, drive essential systems, or ensure top-notch delivery to our customers, there is a path for you - and we're invested in paving the way.
Who You Are
We are seeking a detail-oriented and reliable Mainframe Computer Operator to oversee the daily operations of our enterprise-level mainframe systems. The ideal candidate will have a strong understanding of mainframe environments, be capable of monitoring performance, and ensure the accuracy and timeliness of data processing.
Key Responsibilities:
- Monitor and control mainframe computer systems and related peripheral equipment.
- Execute and manage batch processing jobs according to operational schedules.
- Identify, diagnose, and resolve hardware, software, and processing issues.
- Respond promptly to system alerts, errors, and abnormal conditions.
- Coordinate with IT support teams for troubleshooting and escalation of technical problems.
- Maintain detailed logs of system activity, job status, and operational incidents.
- Perform data backups, restore operations, and routine system maintenance.
- Ensure compliance with company policies, security standards, and industry best practices.
- Document procedures and updates for system operations manuals.
- Provide on-call support as needed during off-hours or emergencies.
Mandatory Requirements:
- Willingness to work in shifts, including nights, weekends, or holidays as required. Also required to be able to work in a hybrid environment in Hortolândia - SP.
- High school diploma or equivalent; associate degree in Computer Science or related field preferred.
- Advanced / Fluent English writing and speaking
- Previous experience in a mainframe operations or IT support environment.
- Experience with TWS/OPC.
- Familiarity with IBM z/OS, JCL, TSO/ISPF, or other mainframe operating systems/tools.
- Strong analytical and problem-solving skills.
- Ability to work independently or as part of a team.
- Excellent communication and organizational skills.
Being You
Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.
What You Can Expect
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
Get Referred!
If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.