Who We Are
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
The Role
Are you ready to lead and inspire a team of talented professionals in delivering services that make a real impact? As Team Lead at Kyndryl, you will have the opportunity to take the initiative and guide our teams in delivering exceptional end-to-end services. As an agile practices facilitator, you will play a crucial role in optimizing workflows, identifying bottlenecks, and removing obstacles to enhance team performance. With your deep technical knowledge, you will advocate for high-quality results throughout the technical service lifecycle, not just meeting but exceeding our clients' business needs.
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Your role goes beyond technical expertise! it involves understanding our clients' industries and how they use our products to achieve their desired outcomes. You will work in tandem with delivery managers to ensure these customer service priorities are met. You will lead your teams to overcome technological and process obstacles, leveraging Kyndryl Bridge's exclusive data to tailor improvements and increase service stability.
As a key technical resource, you will lead the resolution of complex service-related issues while ensuring that team workloads align with business priorities. Your ability to communicate effectively will be crucial in engaging with client stakeholders, keeping project progress in sync, and providing valuable feedback to help team members grow. You will represent the team in user group meetings, leadership meetings, and client interactions, skillfully handling complex situations as they arise.
You will play a fundamental role in interdisciplinary service improvement projects, collaborating with other teams and creating agile teams to meet changing client needs. Setting and achieving challenging yet attainable team goals will be a hallmark for you, aligning with business metrics, performance standards, and SLAs while diligently managing individual and team performance.
As a Team Lead, you will have the opportunity to leverage data-driven insights and the most advanced AI services, following best practices to tackle intricate data management challenges and deliver data modernization and platform management services. Ideally, you will possess both technical knowledge and well-developed interpersonal skills to bridge the gap between the technical world and account management, fostering a deep understanding of the team's technical resolutions.
If you are ready to lead, innovate, and drive excellence in service delivery that makes a difference, join us at Kyndryl and help achieve real-world impact through technology and collaboration.
Your Future at Kyndryl
Kyndryl has a global presence, which means that as a technical leader at Kyndryl, you will have the opportunity to work on projects and collaborate with colleagues from around the world. This position is dynamic and influential, offering a wide range of professional and personal growth opportunities that you won't find anywhere else.
Who You Are
Who You Are
You are good at what you do and have the experience to prove it. Equally important, however, is that you have a growth mindset and are willing to drive your own personal and professional development. You are customer-oriented: someone who prioritizes customer success in your work. And finally, you are open and without boundaries: naturally integrative in your way of working with others.
Required Skills and Experience
- 6+ years of proven experience leading technical teams through incident, problem, and change management, as well as root cause analysis.
- 6+ years in technical resolution and support.
- Ability to communicate effectively with both technical stakeholders and clients.
- Industry-recognized certifications in the aligned support area (e.g., public/private cloud, mainframe, etc.).
- Must be proficient in X language(s).
Preferred Skills and Experience
- Bachelor's degree in a related technical field or equivalent practical experience.
- Experience with an ITIL-driven service organization.
- Six Sigma, PMP, and/or ITIL certifications.
Being You
Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.
What You Can Expect
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
Get Referred!
If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.