Who We Are
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
The Role
Join us as a Site Reliability Engineer (SRE) and embark on an exciting journey of ensuring reliability, resiliency, and innovation in our information systems and ecosystems. As an SRE at Kyndryl, you'll be at the forefront of driving continuous improvement and delivering exceptional service to our customers.
Your role goes beyond traditional engineering, as you'll have the opportunity to analyze business needs, tackle complex problems, and provide strategic advice and designs. You'll be involved in every stage of the software lifecycle, from building and testing to deploying changes and maintaining robust systems.
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We're looking for a true visionary who can think strategically and help shape the future of our services. Your expertise in building trusted relationships with customers and partnering with them for success will be instrumental in driving our growth.
As an SRE, you'll have the unique opportunity to work on end-to-end services, spanning customer sites and platforms. Collaboration and proactivity are key as you work alongside a talented team of professionals, eager to make a difference. You'll embrace an entrepreneurial mindset, taking ownership of your responsibilities and constantly seeking innovative solutions.
With an unwavering focus on quality, robustness, and security, you'll be a driving force in implementing cutting-edge tools that enhance our operations, improve reliability, and gather valuable feedback on our platforms. Your ability to identify and mitigate common operational issues will play a crucial role in delivering seamless experiences to our customers.
If you're passionate about pushing the boundaries of technology, thrive in a collaborative environment, and are motivated by the opportunity to shape the future of reliability engineering, then we want to hear from you. Join our team and be part of a dynamic and forward-thinking organization that values innovation and excellence in everything we do.
Key Responsibilities and Duties:
Troubleshooting and Resolution: Diagnose and resolve complex technical issues, potentially escalating to higher levels if necessary.
Technical Support: Provide expert guidance and direction to lower-level support teams and end-users.
System Maintenance: Ensure the proper functioning and performance of storage systems, including Firmware upgrades and configuration changes.
Capacity Planning: Assist in planning and managing storage capacity to meet current and future needs.
Performance Monitoring: Monitor storage system performance, identify bottlenecks, and recommend improvements.
Documentation: Expert knowledge on documentation of storage systems and procedures includes Architecture Diagram, HLD and LLD document.
Collaboration: Work with other IT teams (servers, networks, applications) to ensure seamless integration of storage solutions.
Root Cause Analysis: Conduct thorough root cause analysis for severity 1 issues.
Technology Assessment: Strong knowledge on performing Technical Health Assessment on Storage and SAN devices as per the best practices
SLA Management: Monitor and maintain SLA requirements by the team.
Security: Apply patches and upgrade the Firmware to maintain security levels.
Customer Satisfaction: Improve and maintain customer and employee satisfaction through quality project work.
Your Future at Kyndryl
Kyndryl has a global footprint, which means that as a Site Reliability Engineer at Kyndryl you will have opportunities to work on projects and collaborate with colleagues from around the world. This role is dynamic and influential - offering a wide range of professional and personal growth opportunities that you won't find anywhere else.
Who You Are
You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.
Required Skills and Experience
10+ years of total IT experience.
Deep Knowledge of Storage Technologies (IBM, HP, DELL EMC, Hitachi and NetApp)
Technical Support Experience: Proven experience in providing technical support and guidance.
Operating System Knowledge: Familiarity with various operating systems (Linux, Windows) and their interaction with storage systems.
Storage Administration: Experience administering and managing storage systems, including NetApp ONTAP, EMC, HP, IBM, Hitachi or other storage platforms.
Scripting and Automation: Ability to create scripts and automate tasks for improved efficiency.
Communication Skills: Excellent verbal and written communication skills to effectively communicate with technical and non-technical audiences.
Collaboration Skills: Ability to work effectively with other IT teams and stakeholders.
Problem Solving: Strong analytical and problem-solving skills.
Knowledge of Security Best Practices: Familiarity with storage security best practices and principles to implement Technical specifications on Storages.
Preferred Skills and Experience
BS degree in Computer Science, Engineering, or other highly technical, scientific discipline.
Being You
Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.
What You Can Expect
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
Get Referred!
If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.