ServiceNow ITOM Specialist
3 days ago• Flexible / Remote
Montreal, Canada
Who We Are
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
The Role
Key Responsibilities
- Lead the end-to-end architecture, configuration, and deployment of ServiceNow ITOM modules-including Discovery, Service Mapping, Event Management, Orchestration, and CMDB.
- Architect, develop, and manage integrations between ServiceNow ITOM and external/cloud systems (AWS, Azure, GCP, monitoring platforms, HR/ERP tools), leveraging REST/SOAP APIs, Scripted APIs, and Flow Designer.
- Design, develop, and implement integrations between ServiceNow and third-party platforms, programs, and applications using industry best practices and ServiceNow tools (e.g., IntegrationHub, REST/SOAP APIs, scripted APIs).
- Act as a subject matter expert (SME) for integration solutions, providing guidance and support during implementation and ongoing operations.
- Conduct technical and business workshops with clients to assess current-state and future-state processes, eliciting requirements for ITOM and integration workflows.
- Design, optimize, and implement automation workflows and service maps for improved operational visibility and proactive event response.
- Lead technical delivery teams, mentor consultants/developers, and support project leadership and knowledge transfer.
- Drive workshops on CSDM alignment and CMDB governance, ensuring best practices in data modeling and CI lifecycle management.
- Oversee and guide code review, documentation, and adherence to ServiceNow technical standards.
Want more jobs like this?
Get jobs in Flexible / Remote delivered to your inbox every week.
Who You Are
Required Skills and Qualifications
- Minimum 7-8 years of ServiceNow ITOM experience, with deep expertise in Discovery, Service Mapping, Event Management, Orchestration, and CMDB architecture.
- Advanced knowledge of ServiceNow modules (ITSM, ITOM, ITAM, CSM and FSO) and experience integrating with cloud providers (AWS, Azure, GCP) and other enterprise tools (including ServiceNow ebonding) is highly desirable.
- Extensive hands-on experience integrating ServiceNow with various infrastructure/cloud/on-premise platforms and monitoring tools (SolarWinds, Splunk, Dynatrace, AppDynamics, Zabbix, SCCM, SCOM, SAP, Workday, etc.).
- Strong capabilities in scripting (JavaScript), MID Server setup, probe/sensor development, REST/SOAP API, data stream, and custom integration patterns.
- Demonstrated experience leading technical teams and workshops, with excellent analytical, troubleshooting, and client-facing skills.
- Profound understanding of ITIL principles, CSDM best practices, and governance frameworks.
Certification(s):
- ServiceNow Certified Application Developer (CAD) and at least two mainline CIS certifications for ITOM products are must.
- ServiceNow certifications (ServiceNow CTA) are highly preferred.
- Experience supporting pre-sales activities and client solutioning is a plus.
- Excellent communication, stakeholder management, and documentation skills.
This hybrid role bridges deep ITOM technical expertise and integration mastery, ensuring the delivery of scalable solutions that support digital transformation and operational resilience for enterprise organizations.
Being You
Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.
What You Can Expect
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
Get Referred!
If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.
Client-provided location(s): Flexible / Remote, Montreal, Canada
Job ID: Kyndryl-R-49881
Employment Type: FULL_TIME
Posted: 2025-10-03T18:33:49
Perks and Benefits
Health and Wellness
- Health Insurance
- Vision Insurance
- Life Insurance
- Dental Insurance
- Health Reimbursement Account
- Mental Health Benefits
Parental Benefits
- Birth Parent or Maternity Leave
Work Flexibility
- Remote Work Opportunities
- Flexible Work Hours
Office Life and Perks
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Volunteer Time Off
Financial and Retirement
Professional Development
- Mentor Program
- Access to Online Courses
- Lunch and Learns
Diversity and Inclusion