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Service Manager

AT Kyndryl
Kyndryl

Service Manager

Mexico City, Mexico / Remote

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

Are you passionate about protecting companies from cyber threats? Do you want to be part of a team that safeguards the digital assets of cutting-edge organizations? Look no further - Kyndryl is seeking a Service Managerto join our team of talented Technical Specialists.

Key Responsabilities:

  • Protect Kyndryl customers' computer systems and networks from unauthorized access, use, disclosure, disruption, modification, or destruction.
  • Use a variety of tools and techniques to defend against cyber threats such as malware, ransomware, phishing attacks, and data breaches.
  • Implement new cybersecurity systems and policies to safeguard customer data and assets.
  • Monitor and review potential threats using various cybersecurity systems.
  • Conduct proof-of-concepts (POCs) with new cybersecurity software to evaluate effectiveness and integration potential.
  • Provide automation scripts for threat hunting based on lessons learned from cyber-attacks.
  • Conduct penetration testing and threat/vulnerability assessments of applications, operating systems, and networks.
  • Respond to cybersecurity breaches and identify intrusions.
  • Research and evaluate cybersecurity threats and perform root cause analysis.
  • Assist in the creation and implementation of security solutions.
  • Contribute to security innovation by developing and testing unconventional ideas.

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Desired Profile

  • Passionate about cybersecurity and protecting digital assets.
  • Interested in working with cutting-edge technology and being part of a dynamic team.
  • Motivated to contribute to the organization's knowledge of cyber threats and best practices.
  • Eager to make a significant impact in the field of cybersecurity.
  • Looking for a challenging role with opportunities for innovation and growth.

Your Future at Kyndryl

Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won't find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.

Who You Are

We are looking for a proactive and collaborative professional who brings not only technical expertise but also a passion for continuous improvement and service excellence. If you thrive in dynamic environments and enjoy solving complex challenges, we'd love to hear from you.

Required Skills and Experience

  • 2+ years of experience in a Cybersecurity field
  • Expertise in network routing and switching, network troubleshooting, engineering and infrastructure, load balancing, and virtual private networks
  • Proficiency in cloud computing and security architecture, hybrid and multi-cloud computing, and various cloud-based systems and services
  • Familiar with vulnerability scanning, application security, penetration testing, encryption, threat modeling, identity and access management, and secure coding
  • Good knowledge of cyber security, incident response, security operations, vulnerability management, IT security architecture, risk management, cyber threat hunting, and cyber security standards

Preferred Skills and Experience

  • Valid and current certification or equivalent experience in one of the following: CISSP / CompTIA Security+ / Certified Cloud Security Professional / GIAC Security Essentials
  • Security Operations Center experience
  • Security tooling for Endpoint Detection and Response (EDR)
  • Security Information and Event Management (SIEM)
  • Anti-virus Vulnerability Management Scanning and Remediation
  • Technical architecture skills
  • Experience Advising C suite
  • Familiarity with DevSecOps practices and methodologies, and experience integrating security into agile development processes
  • Familiarity with emerging security technologies and trends, such as artificial intelligence/machine learning in security, zero trust architecture, or secure remote access solutions

Being You

Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred!

If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.

Client-provided location(s): Mexico City, CDMX, Mexico
Job ID: Kyndryl-R-43711
Employment Type: Full Time

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Vision Insurance
    • Life Insurance
    • Dental Insurance
    • Health Reimbursement Account
    • Mental Health Benefits
  • Parental Benefits

    • Birth Parent or Maternity Leave
  • Work Flexibility

    • Remote Work Opportunities
    • Flexible Work Hours
  • Vacation and Time Off

    • Paid Vacation
    • Paid Holidays
    • Personal/Sick Days
    • Volunteer Time Off
  • Professional Development

    • Mentor Program
    • Access to Online Courses
    • Lunch and Learns