Who We Are
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
The Role
Job Title: Identity and Access Management (IAM) L3 Support
About the Role: We are seeking a highly skilled and experienced IAM L3 Support professional to join our team. The successful candidate will be responsible for providing advanced support for Identity and Access Management systems, specifically focusing on NetIQ (OpenText) solutions for our German account.
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Key Responsibilities:
- Provide L3 support for IAM systems, including troubleshooting and resolving complex issues related to NetIQ (OpenText) Identity Manager (IDM) and associated components.
- Collaborate with internal teams and external stakeholders to ensure seamless integration and operation of IAM solutions.
- Perform regular system maintenance, updates, and patches to ensure optimal performance and security.
- Develop and maintain documentation for IAM processes, procedures, and configurations.
- Assist in the design and implementation of IAM policies and procedures.
- Conduct root cause analysis for recurring issues and implement corrective actions.
- Provide training and guidance to L1 and L2 support teams.
Why Join Us:
- Opportunity to work with cutting-edge IAM technologies.
- Collaborative and dynamic work environment.
- Competitive salary and benefits package.
- Professional development and growth opportunities.
Who You Are
Required Qualifications and Skills:
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Minimum of 5 years of experience in IAM support, with at least 3 years in L3 support.
- Strong expertise in NetIQ (OpenText) Identity Manager (IDM), Identity Vault - eDirectory, User Application, Workflow / Identity Lifecycle Management, iManager / Identity Console, Identity Manager Designer, Remote Loader, Sentinel Log management for IGA, Identity Governance Administration (IGA), Identity Reporting, and One SSO Provider (OSP).
- Proficiency in Active Directory (AD), LDAP, PostgreSQL, Oracle, and SQL query language.
- Experience with IDM, IGA, and log management installation and upgrade.
- Strong understanding of Windows and Linux (RHEL) operating systems.
- Excellent analytical and problem-solving skills.
- Ability to work independently and as part of a team.
- Excellent communication skills, both written and verbal, in English and German.
Preferred Qualifications and Skills:
- Knowledge of programming languages such as Java, XML, and JavaScript.
- Certifications in IAM technologies (e.g., NetIQ Certified Professional, OpenText Certified Expert).
- Experience with other IAM solutions and technologies.
- Knowledge of cybersecurity principles and practices.
- Familiarity with regulatory requirements and compliance standards related to IAM.
Being You
Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.
What You Can Expect
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
Get Referred!
If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.