Who We Are
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
The Role
In Systems Management at Kyndryl, you will be critical in ensuring the smooth operation of our customers' IT infrastructure. You'll be the mastermind behind maintaining and optimizing their systems, ensuring they're always running at peak performance.
Key Responsibilities:
- Develop and customise OpenTelemetry Collectors to support platform-specific instrumentation (Linux, Windows, Docker, Kubernetes).
- Build processors, receivers, and exporters in OTEL to align with Elastic APM data schemas.
- Create robust and scalable pipelines for telemetry data collection and delivery to Elastic Stack.
- Work closely with platform and application teams to enable auto-instrumentation and custom telemetry.
- Automate deployment of collectors via Ansible, Terraform, Helm, or Kubernetes operators.
- Collaborate with Elastic Observability team to validate ingestion formats, indices, and dashboard readiness.
- Benchmark performance and recommend cost-effective designs.
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Your Future at Kyndryl
Kyndryl's focus on providing innovative IT solutions to its customers means that in Systems Management, you will be working with the latest technology and will have the opportunity to learn and grow your skills. You may also have the opportunity to work on large-scale projects and collaborate with other IT professionals from around the world.
Who You Are
You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.
Required Technical and Professional Expertise
- 5+ years of experience with Golang or similar languages in a systems development context.
- Deep understanding of OpenTelemetry Collector architecture, pipelines, and customization.
- Experience with Elastic APM ingestion endpoints and schema alignment.
- Familiarity with Docker, Kubernetes, system observability (eBPF optional but preferred).
- Hands-on with deployment automation tools: Ansible, Terraform, Helm, Kustomize.
- Strong grasp of telemetry protocols: OTLP, gRPC, HTTP, and metrics formats like Prometheus, StatsD.
- Strong knowledge of Elastic APM, Fleet, and integrations with OpenTelemetry and metric sources.
- Experience with data ingest and transformation using Logstash, Filebeat, Metricbeat, or custom agents.
- Proficiency in designing dashboards, custom visualizations, and alerting in Kibana.
- Understanding of ILM, hot-warm-cold tiering, and Elastic security controls.
Preferred Technical and Professional Experience
- Contributions to OpenTelemetry Collector or related CNCF projects.
- Elastic Observability certifications or demonstrable production experience.
- Experience in cost modeling and telemetry data optimization.
- Exposure to Elastic Cloud, ECE, or ECK.
- Familiarity with alternatives like Dynatrace, Datadog, AppDynamics or SigNoz for benchmarking.
Being You
Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.
What You Can Expect
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
Get Referred!
If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.