Who We Are
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
The Role
We are seeking an experienced and hands-on Patching & Vulnerability management Subject Matter Expert (SME) to lead and facilitate client workshops, define patching strategies, and implement patching frameworks across a wide range of platforms-including Operating Systems, Middleware, and Databases. The SME will play a key role in enabling security compliance, minimizing risk exposure, and ensuring high availability during patching events.
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Key Responsibilities:
- Lead client-facing workshops to assess current patching maturity, identify gaps, and propose best-in-class remediation strategies.
- Define patching playbooks, procedures, and health check frameworks across supported OS, middleware, and database stacks.
- Collaborate with client architects, infra teams, and application owners to align patching windows with resiliency and failover architectures.
- Establish and enforce in-flight validation, pre/post-flight health checks, and rollback procedures.
- Integrate and operationalize vulnerability scanning tools, CVSS/CVE-based risk ratings, and patch applicability mechanisms.
- Support configuration drift detection, remediation, and golden image restoration post patching.
- Define and integrate patching workflows with ITSM tools like ServiceNow, including scheduling, approvals, and incident linking.
- Generate compliance and patching success/failure metrics dashboards for stakeholders and auditors.
- Provide expert-level troubleshooting for complex patch failures, dependency issues, and middleware/database cluster behaviors.
Core Technical Scope
Operating Systems:
- IBM AIX, Red Hat/CentOS Linux, Microsoft Windows Server
- IBM i (iSeries), z/OS (Mainframe)
Middleware Platforms:
- IBM Stack: IBM WebSphere Application Server (WAS), IBM HTTP Server (IHS), DataPower, ISAM, IBM MQ, ACE/IIB
- Others: WebLogic, Red Hat JWS & EAP, Tomcat, Apache HTTPD, IIS, .NET Core, RabbitMQ, Apache Kafka
Databases:
- Oracle Database, IBM Db2, MS-SQL, PostgreSQL, MariaDB, Sybase, MongoDB, Redis
Your future at Kyndryl
There are lots of opportunities to gain certification and qualifications on the job, and you'll continuously grow as a Cloud Hyperscaler. Many of our Infrastructure Specialists are on a path toward becoming either an Architect or Distinguished Engineer, and there are opportunities at every skill level to grow in either of these directions.
Who You Are
You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.
- 7+ years of experience in patching administration across OS, middleware, and databases
- Expertise in vulnerability assessment and interpreting CVSS/CVE risk scores for patch prioritization
- Proficient in automated patching tools such as:
- Red Hat Satellite / Red Hat Insights
- IBM NIM / SUMA
- WSUS / SCCM / Manage Engine
- Experience integrating patching with configuration management and drift remediation tools
- Sound understanding of clustering, high availability, and failover configurations
- Proficiency with health check scripting, patch pre-validation, and post-patching integrity checks
- Familiarity with ServiceNow or other ITSM tools for workflow integration and reporting
- Excellent communication and presentation skills to lead technical workshops and executive reviews.
- In-depth knowledge of Middleware & DB engineering , performance tuning , troubleshooting post patching, cluster intelligence aware operations for minimal downtime
Desirable Qualifications:
Certifications in Red Hat, Microsoft, IBM, or Oracle platforms
Experience with Ansible, Puppet, or other automation framework.
This position requires the employee to work on a regular basis with Kyndryl stakeholders located in other Canadian provinces, the United States, or internationally where English is the common language, making knowledge of the English language a requirement for this position in addition to fluency in French.
Ce poste exige que l'employé travaille de façon régulière avec des intervenants de Kyndryl situés dans d'autres provinces canadiennes, aux États-Unis ou à l'international où l'anglais est la langue commune, ce qui fait de la connaissance de la langue anglaise une exigence pour ce poste et ce, en plus de la maîtrise du français.
Being You
Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.
What You Can Expect
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
Get Referred!
If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.