Who We Are
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
The Role
As a Communication Analyst, you will be responsible for designing and executing communication strategies that foster clarity, engagement, and alignment across teams and stakeholders. This role requires a creative and agile communicator who can craft compelling messages, manage internal platforms, and support initiatives that enhance transparency and collaboration. You will play a key role in amplifying the voice of the organization, ensuring that employees are informed, connected, and inspired to contribute to Kyndryl's mission.
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Key Responsabilities
- Contribute to the development and execution of communication strategies that support organizational change initiatives, with a strong focus on digital and online channels.
- Collaborate with Organizational Change Management Consultants and project teams to understand change impacts and communication needs for various stakeholder groups, considering online engagement.
- Develop clear, concise, and engaging communication materials across multiple channels, with a strong emphasis on online platforms including email marketing, intranet content, social media (internal), digital signage, and virtual meeting platforms.
- Support the creation and maintenance of communication plans, timelines, and stakeholder matrices, considering the nuances of online communication delivery and engagement.
- Assist in the development of key messages that articulate the vision, rationale, and impact of the change, optimized for online consumption.
- Coordinate the distribution of communication materials through appropriate channels, with a focus on leveraging online tools and platforms for broad reach and engagement.
- Support the planning and execution of communication events, such as virtual town halls, online information sessions, and webinars.
- Gather feedback on communication effectiveness, including monitoring online engagement metrics, and contribute to the refinement of communication strategies and materials.
- Maintain communication logs and track the dissemination of information, including online distribution records.
- Assist in identifying and addressing potential communication barriers and resistance to change, considering the dynamics of online discussions and feedback.
- Collaborate with training and other workstreams to ensure consistent and aligned messaging across all channels, including online learning platforms.
- Support the development of online communication guidelines and templates.
- Contribute to the development of communication metrics and reports, including tracking online engagement and reach.
- Stay informed about best practices in change communication and online engagement strategies.
Desired Profile
- Proven ability to craft clear, engaging, and audience-tailored communications across multiple formats (email, intranet, Viva Engage, newsletters, etc.).
- Skilled in using digital communication tools and platforms to drive alignment, transparency, and engagement across distributed teams.
- Strong interpersonal and storytelling skills to translate complex topics into accessible, inspiring narratives that connect with diverse audiences.
- Proactive, collaborative mindset with the ability to work across functions and geographies, fostering a culture of openness and shared purpose.
- Deep alignment with Kyndryl's values of inclusion, continuous learning, and empowering others through transparent and strategic communication.
Your Future at Kyndryl
Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won't find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here
Who You Are
We are looking for a proactive and collaborative professional who brings not only technical expertise but also a passion for continuous improvement and service excellence. If you thrive in dynamic environments and enjoy solving complex challenges, we'd love to hear from you.
Required Qualifications:
- Bachelor's degree in Communications, Public Relations, Marketing, English, Journalism, or a related field.
- 3-5 years of experience in a communication role, preferably within organizational change management or corporate communications, with demonstrable experience in online communication strategies and execution.
- Strong written and verbal communication skills, with the ability to tailor messaging to different audiences and optimize content for online platforms.
- Experience developing communication materials for various channels, with a strong portfolio of online communication examples (e.g., email campaigns, intranet content, social media posts).
- Excellent organizational and project management skills.
- Ability to work collaboratively in a team environment.
- Proficiency in Microsoft Office Suite (Word, PowerPoint, Excel, Outlook).
- Strong attention to detail and accuracy.
- Ability to manage multiple tasks and meet deadlines.
- Familiarity with online communication platforms and tools (e.g., email marketing software, intranet content management systems, internal social media platforms, webinar platforms).
- Intermediate to advanced English (evaluated during the interview process)
Desired Qualifications:
- Experience with visual communication tools (e.g., Canva, basic graphic design software) and optimizing visuals for online use.
- Familiarity with web analytics and online engagement metrics.
- Knowledge of change management principles.
- Experience in a consulting environment.
- Experience with video production or editing for online distribution.
- Understanding of stakeholder analysis and engagement techniques, including online engagement methods
Being You
Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.
What You Can Expect
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
Get Referred!
If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.