Mid-Senior Experience Designer (UX)

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

Design experiences that move people - and businesses.

At Kyndryl Vital, we help organizations transform through human-centered design, creativity, and experimentation.
Our studios bring together designers, technologists, and strategists who co-create new ways of working and new customer experiences - from idea to prototype to implementation.

We're now building our BeNeLux Kyndryl Vital Studio, and we're looking for an Experience Designer (UX) who's ready to shape meaningful digital experiences and guide clients toward what's next.

What you'll do

As part of a multidisciplinary team, you'll lead UX design activities that connect insight, imagination, and execution.
You will:

• Conduct user research to uncover needs, pain points, and opportunities.
• Create personas, journey maps, and information architectures that turn complexity into clarity.
• Design wireframes, prototypes, and interaction patterns that bring ideas to life.
• Work on the next generation of interaction, interface, and methodology to take experience into the next era
• Facilitate co-creation workshops and usability tests with clients and users.
• Collaborate closely with Creative Technologists, developers, and Consult Partners to balance desirability with feasibility.
• Advocate for accessibility and inclusive design, ensuring every experience works for all users.
• Communicate ideas through clear storytelling and visuals that inspire alignment and action.
• Champion human experience throughout the full design lifecycle - from discovery to delivery, always attentive to the impact your decisions make on people, society and planet.

• 5 + years in UX / experience design or a related field, with a strong portfolio of enterprise or innovation-studio projects.
• Deep understanding of user-centered design, interaction design, and usability testing methods.
• Comfortable facilitating co-creation sessions and presenting to clients.
• Direct experience with AI, agentic AI/UX and data-driven design is preferred.
• A POV on how AI can drive human-centered design and co-creation.
• Experience with emerging AI assistants (Figma Make, MiroAI, Adobe Firefly, Lovable, etc)
• Fluent in Figma or Sketch, or similar prototyping tools.
• Knowledge of WCAG guidelines, the EU Accessibility Act and inclusive design principles.
• Experience working with developers / product managers to translate research into delivery.
• Excellent communication skills in Dutch and English (C1 level), French is a plus.
• Eligibility for security clearance in the Netherlands (Dutch or EU citizenship may be required due to customer security requirements).