Mainframe Performance and Capacity Management

Responsibilities:

• Performance Monitoring and Optimization: Monitor usage and performance of mainframe systems by analyzing performance metrics, identifying bottlenecks, and recommending enhancements. Conduct capacity planning and collaborate with teams to ensure efficient mainframe operations. This role involves performance tuning, troubleshooting, and providing insights to maintain optimal system performance.
• Client Engagement: Manage systems data for clients and provide day-to-day solutions and security compliance. Oversee a queue of assignments and work directly with technicians, prioritizing tickets to deliver the best solutions to our clients.
• Technical Support: Act as a resource for clients, resolving issues, and connecting them with subject matter experts. Provide coaching on system navigation, relationship-building, and leveraging their strengths to achieve strategic goals and foster company culture.
• Program Management: Track and report system performance progress, ensuring data accuracy and presenting updates during status calls and business unit meetings. Address concerns raised by stakeholders, offering creative solutions to enhance system performance.
• Process Improvement: Apply innovative approaches to overcome complex challenges and continuously elevate the client experience.

Who You Are: You are a strategic thinker with a focus on delivering high-quality, impactful experiences. You possess exceptional communication and interpersonal skills, with the ability to build trust and rapport with diverse stakeholders, including senior leaders. You are adaptable, empathetic, professional, and culturally sensitive when interacting with diverse teams and individuals.

Your Future at Kyndryl: This role offers a unique opportunity to grow and advance within Kyndryl. As you interact with diverse teams and clients, you will gain valuable experience and insights, paving the way for career advancement and further education/certifications.

Kyndryl currently does not require employees to be fully vaccinated against COVID-19, however, if you are hired to work at a client, customer, or partner location, you may be required to show proof of vaccination to align with their respective COVID-19 vaccination policies. Those who believe they are eligible may apply for a medical or religious accommodation prior to the start of employment.

Who You Are

Required Skills and Experience:

• 2 to 5 years of proven experience in mainframe performance and capacity management, preferably in a global organization.
• Demonstrated success in managing complex, cross-functional programs or projects.
• Experience with Intellimagic software is a strong asset.
• Exceptional communication and interpersonal skills, strong organizational and project management abilities, problem-solving and critical-thinking skills, proficiency in tools and systems relevant to mainframe operations.
• Bachelor's degree in Computer Science or a related field is preferred but not required.

The compensation range for the position in the U.S. is $96,480 to $183,240 based on a full-time schedule.

Your actual compensation may vary depending on your geography, job-related skills and experience. For part time roles, the compensation will be adjusted appropriately. The pay or salary range will not be below any applicable state, city or local minimum wage requirement.

There is a different applicable compensation range for the following work locations:
California: $106,080 to $219,840
Colorado: $96,480 to $183,240
New York City: $115,680 to $219,840
Washington: $106,080 to$201,480
Washington DC: $106,080 to $201,480

This position will be eligible for Kyndryl's discretionary annual bonus program, based on performance and subject to the terms of Kyndryl's applicable plans. You may also receive a comprehensive benefits package which includes medical and dental coverage, disability, retirement benefits, paid leave, and paid time off. Note: If this is a sales commission eligible role, you will be eligible to participate in a sales commission plan in lieu of the annual discretionary bonus program.
Applications will be accepted on a rolling basis.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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Being You

Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred!
If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.