Lead Creative Technologist

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

Lead Creative Technologist, Kyndryl Vital Singapore

Are you a senior creative technologist who wants to lead complex projects and deliver innovative solutions for the world's critical systems? Then you'll love working at Kyndryl Vital.

At Kyndryl Vital, we are looking for creative, curious, empathic systems thinkers who want to tackle wicked problems with some of the best technical colleagues in the world. Kyndryl Vital is a global network of designers, engineers, writers, researchers, and strategists. We are bound together by a desire to help our customers make sense of complexity and co-create intelligent and adaptive experience ecosystems that resonate with their users and transform their businesses. We believe the next evolution of experience will emerge from the artful blending of behavioral insight and business intelligence into elegantly simple, deeply human moments. We are fortunate to work with the world's best IT experts to ensure that we can not only imagine a great experience, but that we can build it, deliver it, optimize it, and sustain it.

• Human-Centered Design: You have an expertise in applying human-centered design at a strategic level. You can not only execute design thinking techniques but also guide others in the team to ensure the end product genuinely resonates with users on a functional and emotional level.
• Cross-disciplinary Collaboration: You lead cross-functional collaboration. You often act as the "glue" between different disciplines - facilitating communication between design, engineering, business, and even between our team and the client's technical teams. Everyone stays aligned thanks to your ability to speak everyone's language.
• Innovation: You have a portfolio of projects that introduced new technology or novel interactions. You proactively explore the tech landscape for opportunities. For example, you might have implemented an industry-first use of a technology at a previous job, or you regularly prototype with experimental tech to assess its potential.
• Rapid Prototyping: You can swiftly create everything from visual simulations to fully interactive prototypes that are nearly indistinguishable from a real product. Equally important, you can set up an environment for the team to prototype efficiently, possibly by establishing libraries, frameworks, or processes that accelerate prototyping cycles.
• Feasibility Analysis: You have a deep skill in technical feasibility and risk assessment. You can map out the technical requirements of a visionary idea and identify what it would take to implement (time, resources, new skill sets, etc.). You anticipate challenges (scalability, performance, integration issues) and address them early.
• Storytelling: You craft presentations and narratives that not only explain a concept but inspire and rally support around a vision. As a result, stakeholders (from end-users in testing sessions to C-suite executives in readouts) are engaged and excited about the possibilities you present.
• AI and Data Ethics: You lead by example in considering the ethical implications of design decisions, especially when they involve AI or user data. For instance, you ensure any AI features are transparent and fair, and you educate clients and team members about responsible AI and data practices

• 8+ years of experience in roles involving creative technology, user experience, or digital innovation. You have led significant portions of projects and possibly managed other technologists or designers.
• Demonstrated depth in one or more industry verticals or technology domains, which allows you to quickly contextualize solutions for specific business problems (e.g., you deeply understand healthcare tech and regulations, or you have expertise in automotive manufacturing user experience, etc.).
• Experience in both enterprise-scale project delivery and design consulting. You can navigate corporate governance, security reviews, and large program structures, but you also know how to drive lean project delivery.
• Strong knowledge of enterprise IT and architecture (e.g., cloud platforms, databases, APIs, security considerations) enabling you to design solutions that integrate well with clients' ecosystems or to advise on technical architecture for prototypes.
• Familiarity with organizational change management or DesignOps. At this level, you may be influencing not just the product but how the client organization adopts new tools or processes. Experience here helps ensure your solutions are actually embraced and implemented by the customer's teams.
• Advanced background in data science, AI/ML, or computational design is a plus. This could mean you've worked closely with data scientists, developed AI-driven prototypes, or otherwise have the ability to conceptually design and even build features that leverage data and ML.

• AI/ML/GenAI
• Phygital Design
• Connected Product/IoT
• Mobile and Web + Front-End Architecture for Experience

• Bachelor's Degree in a relevant field (or equivalent demonstrable portfolio of work).

• Advanced degree in a relevant field (e.g., MDM, MDes, MFA, d.MBA or equivalent MS in HCI, MBA with tech focus, PhD in a design or tech field) or equivalent continued education is a plus.