Japanese Bilingual, Service Desk Agent

• Listening and responding with empathy: You'll quickly understand what your colleagues need and guide them with clear, tailored technical support.
• Solving with confidence: Whether it's a simple fix or a complex multi-system issue, you'll take ownership and see it through until the customer is satisfied.
• Collaborating with purpose: You'll work closely with other support teams when needed, but you'll remain the trusted point of contact throughout the journey.

Your Growth at Kyndryl

We don't just hire for a job-we invest in your career. You'll have access to:

• Learning and mentorship to deepen your technical and customer service skills.
• Opportunities to grow into leadership or specialized roles.
• A culture of belonging where your voice is heard and your potential is valued.

What You Bring

You're someone who:

• Communicates clearly and kindly, even in technical situations.
• Enjoys solving problems and helping others succeed.
• Is comfortable navigating complex systems and learning new tools.

Who You Are

At Kyndryl, we value people who are curious, collaborative, and committed to making a difference. You're someone who thrives in a customer-focused environment, embraces challenges with a growth mindset, and brings empathy and clarity to every interaction. You're not just looking for a job-you're building a career where your contributions matter.

Who You Are

You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.

Required Skills and Experience

• 2 years of Application Support Service Desk
• Experience providing application support or service desk assistance in a professional setting.
• Strong troubleshooting skills with the ability to analyze and resolve technical issues confidently.
• Excellent communication skills-able to explain solutions clearly and listen actively.
• Proven ability to deliver customer-focused support with empathy and professionalism.
• Comfortable adapting your approach to meet different customer needs and skill levels.
• Able to manage multiple tasks and priorities in a fast-paced environment.
• Committed to sharing knowledge and contributing to a collaborative team culture.

Nice to Have:

• JLPT Certification

Being You

The "Kyn" in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don't meet every requirement, we encourage you to apply. We believe in growth, and we're excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging - being a valued, respected, trusted member of the team - is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That's The Kyndryl Way.

What You Can Expect

Your career with us isn't just a job-it's an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health-because we know that when you feel your best, you do your best.

From your very first day, you'll dive into impactful work that powers the systems our customers rely on every day. You won't just contribute-you'll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.

We're here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you'll have everything you need to thrive and evolve. You'll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities-from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you'll be part of a culture that values empathy, restless learning, and a devotion to shared success.

We want you to thrive here-and we're committed to helping you do just that. Ready to make an impact? Join us and help shape what's next.

Get Referred!

If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.

Client-provided location(s): Flexible / Remote, Manila, Philippines

Job ID: Kyndryl-R-50184

Employment Type: FULL_TIME

Posted: 2026-02-03T18:34:43