Enterprise Architect, Front Office

The successful candidate will provide technical leadership for Front Office processes and solutions that underpin the customer journey from initial product interest to sale completion and payment collection on the current platforms. In addition, the candidate will provide direction and oversight on decisions regarding new capabilities within the domain.

Additionally, this role requires developing and managing an IT roadmap aligned with our business strategy and fostering innovation in self-service support and automation. The ideal candidate will be a strategic thinker with a proven track record of enhancing digital work environments and a strong commitment to data integrity and excellence.

Your responsibilities will include:

• Promote and mature a platform-first strategy around customer lifecycle management capabilities using platforms like SAP, Adobe Marketo, and SugarCRM.
• Create and maintain technology roadmaps aligned with business objectives to guide IT investments and enterprise priorities.
• Produce high-level design documents in collaboration with Solution Architects for major projects and investments, ensuring alignment with architectural standards and business goals.
• Lead the Front Office Solution Architects in evaluating architectural options and capturing the final decisions to support high-level designs.
• Lead design review sessions for system changes within the portfolio, ensuring compliance with architectural principles and long-term scalability.
• Utilize tools like Signavio to document, analyze, and optimize business processes, aligning them with the enterprise architecture framework.
• Use LeanIX to oversee the application portfolio, driving rationalization, cost efficiency, and alignment with organizational needs.

Your Future at Kyndryl
Every position at Kyndryl offers a way forward to grow your career, from a Junior Architect to Principal Architect - we have opportunities that you won't find anywhere else, including hands-on experience and learning opportunities.

The compensation range for this position in the US is $173,280 to $329,280 based on a full-time schedule. Your actual compensation may vary depending on your geography, job-related skills, and experience. For part time roles, the compensation will be adjusted appropriately. The pay or salary range will not be below any applicable state, city, or local minimum wage requirement.

This position will be eligible for Kyndryl's discretionary annual bonus program, based on performance and subject to the terms of Kyndryl's applicable plans. You may also receive a comprehensive benefits package which includes medical and dental coverage, disability, retirement benefits, paid leave and paid time off. Note: if this is a sales commission eligible role, you will be eligible to participate in a sales commission plan in lieu of the annual discretionary bonus program.

Applications will be accepted on a rolling basis.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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Kyndryl currently does not require employees to be fully vaccinated against COVID-19, however, if you are hired to work at a client, customer, or partner location, you may be required to show proof of vaccination to align with their respective COVID-19 vaccination policies. Those who believe they are eligible may apply for a medical or religious accommodation prior to the start of employment.

Who You Are

You're good at what you do and possess the required experience to prove it. You have a growth mindset; keen to drive your own personal and professional development, and to support others in theirs. You take your work seriously and prioritize customer impact. Most importantly, you understand that the most successful teams trust and enjoy each other and are naturally inclusive in how you work with others.

• Bachelor's or Master's in Computer Science or related field
• 10+ years proven engineering and architecture experience supporting the customer relationship management domain
• Strong background in architecture methodology
• Excellent leadership, communication, and interpersonal skills
• Ability to work in a fast-paced, ever-changing environment
• Experience modeling and streamlining critical end-to-end business processes
• Practical experience with CRM tools including some familiarity with SugarCRM
• Knowledge of Adobe Experience Cloud tools (Adobe Experience Manager, Marketo, Adobe Analytics, etc.)
• Familiarity with iCertis or similar contract lifecycle management tool

Being You

Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred!
If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.