Director, Talent Operations

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

Are you ready to lead and innovate in the dynamic world of Talent Operations? As the Director of Talent Operations, you will be at the forefront of driving excellence and strategic alignment across Talent, Learning, and other HR Centers of Excellence. This pivotal role will see you collaborating with cross-functional teams, including Talent & Learning, People & Workforce Analytics, HR Technology, CIO, Procurement, and Employee & Labor Relations (ER-LR).

Key Responsibilities:

• Lead and Innovate: Spearhead the design and enterprise-wide implementation of cutting-edge digital credentials and assessment solutions.
• Drive Excellence: Establish governance, metrics, and reporting frameworks to ensure alignment with Talent & Learning strategies and priorities.
• Manage and Optimize: Oversee policies and operational processes that support scalable and compliant talent practices.
• Showcase Excellence: Lead external award submissions to highlight Talent & Learning achievements.
• Vendor Engagement: Ensure effective vendor engagement and performance for certification and credentialing programs.
• Strategic Execution: Enable the successful execution of Kyndryl's global learning and talent strategy through operational rigor, data-driven insights, and stakeholder alignment.

• Cross-Functional Alignment: Drive alignment by collaborating with stakeholders across Talent, Learning, and other HR CoEs to advance strategic priorities.
• Consistent Messaging: Work with HR teams and corporate communications to ensure consistent messaging across key forums such as HRLT, HR Accelerate, eMpower, and eXpower.
• Readiness for Reviews: Ensure end-to-end readiness for Talent & Learning Functional Business Reviews, including planning, structuring agendas, preparing materials, and tracking actions.
• Leadership Engagements: Organize and facilitate key leadership engagements, including monthly Extended LT meetings and quarterly Talent & Learning All Hands sessions.
• Timely Resolution: Oversee and drive the timely resolution of action items from Functional Business Reviews, Management letters, and leadership forums.
• Metrics and Measurement: Lead the Metrics and Measurement team to deliver analytics, business-aligned reporting, and operational excellence.
• Policy Management: Maintain an up-to-date compendium of Talent & Learning processes and policies, ensuring accuracy and alignment with organizational standards.
• Award Submissions: Develop an annual roadmap for external award submissions, collaborating with Learning and Talent Leaders to ensure high-quality submissions.
• Assessment Framework: Lead the strategy, governance, and execution of enterprise-wide assessment practices, championing data-driven and ethical solutions.
• Digital Credentials: Oversee the publication and maintenance of internal digital credentials and manage external certifications with vendors and HR Tech teams.
• Content Management: Ensure the maintenance and updates of articles on internal platforms like MyKyndryl.

• Bachelor's degree preferred.
• Minimum of 15+ years in Talent, Learning, or HR Operations roles, with at least 5 years in leadership capacity.
• Global Expertise: Proven track record of success in a global matrixed organization and environment.
• Technical Proficiency: Familiarity with Talent & Learning processes, tools, and technologies.
• Program Management Excellence: Strong program management skills with a history of successfully leading projects and programs on a global scale.
• Stakeholder Management: Exceptional stakeholder management skills, with the ability to build and maintain strong relationships.
• Attention to Detail: A keen eye for detail and a commitment to operational excellence.
• Collaborative Skills: Proven ability to collaborate effectively with global and regional cross-functional teams.
• Communication Skills: Strong verbal and written communication skills.
• Organizational Skills: Excellent organizational skills with a focus on providing market-aligned solutions.
• Analytical Abilities: Strong analytical skills to solve problems using data and insights.
• Business Acumen: Possess strong business acumen and change management skills.
• Leadership: Demonstrated ability to lead and inspire a large team.
• Ability to travel and work in Kyndryl office as needed.

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• A dynamic and inclusive work environment.
• The chance to work with a leading global IT services company.