Who We Are
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
The Role
Infrastructure Specialists at Kyndryl are project-based subject matter experts in all things infrastructure - good at providing analysis, documenting and diagraming work for hand-off, offering timely solutions, and generally "figuring it out." This is a hands-on role where your feel for the interaction between a system and its environment will be invaluable to every one of your clients.
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Delivery Oversight: Lead the planning, execution, and delivery of Oracle ERP (e.g., Oracle Cloud, Fusion, EBS) projects and services across business operations.
Stakeholder Management: Serve as the primary point of contact between business stakeholders and technical teams. Facilitate requirements gathering, solution alignment, and status reporting.
Operational Excellence: Ensure Oracle application services meet SLAs and performance standards, continuously optimizing support processes and issue resolution workflows.
Team Leadership: Manage cross-functional teams of Oracle consultants, developers, and support analysts; provide guidance, mentoring, and performance oversight.
Project Governance: Maintain project schedules, manage risks/issues, and track milestones to ensure on-time, within-scope, and on-budget delivery.
Change & Release Management: Coordinate with DevOps and QA teams to manage Oracle application updates, patches, and release cycles.
Vendor Coordination: Manage relationships with Oracle and third-party service providers to ensure delivery quality and compliance with contractual terms.
Continuous Improvement: Analyze current business processes and make recommendations for automation or enhancement through Oracle capabilities.
This is a project-based role where you'll enjoy deep involvement throughout the lifespan of a project, as well as the chance to work closely with Architects, Technicians, and PMs. Whatever your current level of tech savvy or where you want your career to lead, you'll find the right opportunities and a buddy to support your growth. Boredom? Trust us, that won't be an issue.
Your future at Kyndryl
There are lots of opportunities to gain certification and qualifications on the job, and you'll continuously grow as a Cloud Hyperscaler. Many of our Infrastructure Specialists are on a path toward becoming either an Architect or Distinguished Engineer, and there are opportunities at every skill level to grow in either of these directions.
Who You Are
You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.
Required Technical and Professional Experience
• 8+ years of experience in Oracle ERP (Cloud/Fusion/EBS), with at least 3 years in a delivery or operations management role.
• Proven track record of delivering enterprise Oracle solutions across various modules (Finance, SCM, HCM, etc.).
• Strong understanding of ITIL processes, service delivery frameworks, and project management methodologies (Agile/Waterfall).
• Excellent communication, stakeholder management, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong working knowledge of Oracle 11g/12c/19c databases.
• Proficiency in RMAN, Data Pump, and database cloning techniques.
• Expertise in SQL and PL/SQL troubleshooting and tuning.
• Expertise in SQL and PL/SQL troubleshooting and tuning.
• Familiar with Oracle Enterprise Manager (OEM) or other monitoring tools.
• Experience with ASM, RAC, and Data Guard for HA and DR setups.
Preferred Technical and Professional Experience
• Bachelor's degree in Computer Science, Information Systems, Business Administration, or related field.
Maintain and review logs, alerts, and AWR/ASH reports for proactive tuning.
• Support scheduled jobs (DBMS_SCHEDULER, CRON, etc.) and resolve failures.
• Maintain accurate documentation of configurations, tasks, and incidents.
• Participate in on-call rotations and provide after-hours support as needed.
• Collaborate with application teams, infrastructure teams, and other DBAs to support projects and resolve issues.
Being You
Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.
What You Can Expect
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
Get Referred!
If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.