Who We Are
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
The Role
Are you passionate about bridging customer needs with cutting-edge technology solutions? We're offering a unique opportunity to join our dynamic Consult team as a Delivery Manager - Customer & Commercial Engagement. In this strategic and customer-facing role, you'll act as the vital link between sales and delivery - ensuring that what we promise is what we deliver.
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You'll collaborate closely with account teams, solution architects, and delivery experts to shape proposals, align expectations, and guide engagements from initial conversations through to successful execution. Your ability to understand both the customer's business goals and the delivery organization's capabilities will be key in creating real business value.
This is not a traditional delivery role. Instead, you'll focus on building trusted relationships, identifying growth opportunities, and helping customers navigate complex IT transformations. You'll support pre-sales efforts, attend client workshops, and ensure our delivery teams are set up for success - all while maintaining strong governance and proactive communication.
Your role is customer-focused, commercially aware, and transformation-driven. If you're ready to influence outcomes, drive impact, and help shape the next generation of enterprise technology services, this is your next career move.
Who You Are
You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.
Required Skills and Experience
• 5+ years of experience leading delivery teams and quality services to customers
• Sound knowledge of Kyndryl competencies, managed platforms, IT services, technology vendors
• Experience in leading teams through incident, problem and change management, as well as root cause analysis
• Ability to partner with Delivery Partner(s) and work with SREs to generate positive customer outcomes
• AIOps hands-on knowledge, automation and innovation-oriented mindset
• Well versed for direct and constant interaction with the customer
• Sympathetic and empowering delivery resource manager, fostering growth
Preferred Skills and Experience
• Bachelor's degree
• Six Sigma, PMP, and/or ITIL certifications
Being You
Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.
What You Can Expect
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
Get Referred!
If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.