Who We Are
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
The Role
The Role
Are you passionate about maintaining mission-critical systems and ensuring seamless IT operations? As a Computer Operations Specialist on the 3rd shift, you will play a vital role in monitoring and managing mainframe and distributed systems at our client's Louisville, KY data center. This onsite role supports 24x7x365 operations, ensuring system stability, timely issue resolution, and coordination with cross-functional teams.
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Responsibilities
• Monitor 11 mainframe consoles and respond to system messages, abends, and outstanding replies.
• Execute commands and manage initiators, including draining and restarting as needed.
• Support twice-monthly IPLs (Initial Program Loads), disaster recovery activities, and communications.
• Coordinate monthly application releases, including managing multiple bridge calls.
• Serve as backup for AS400 tape requests and Iron Mountain delivery pickups.
• Collaborate with the Client TOC (IT Operations Center) and DCAS (Data Center Architecture Services) during switch maintenance.
• Maintain stable VDI sessions during network upgrades due to hardwired PC configurations.
• Communicate clearly and effectively with peers, management, and customers.
• Build and maintain positive working relationships across teams.
• Perform complex problem determination and resolution, including root cause analysis with vendor support.
• Ensure compliance with all audit, security, and operational standards.
Kyndryl currently does not require employees to be fully vaccinated against COVID-19, however, if you are hired to work at a client, customer, or partner location, you may be required to show proof of vaccination to align with their respective COVID-19 vaccination policies. Those who believe they are eligible may apply for a medical or religious accommodation prior to the start of employment.
Who You Are
Who You Are
You are a detail-oriented operations professional who thrives in high-stakes environments. You bring a proactive mindset, strong communication skills, and a collaborative spirit to every shift. You are committed to operational excellence and continuous improvement.
Required Skills and Experience
• Experience with batch operations and scheduling software (e.g., IBM IZWS or equivalent).
• Proficiency with ServiceNow or comparable ticketing systems.
• Familiarity with Windows operating systems.
• Strong communication and coordination skills.
• Ability to work onsite in a 24x7x365 environment.
Preferred Skills and Experience
• 3 to 5 years of relevant experience
• Experience with troubleshooting, backup/recovery, and basic networking.
• Exposure to SQL and disaster recovery planning.
• Familiarity with TMON or similar monitoring tools.
The compensation range for the position in the U.S. is - $53,160 to $95,640 based on a full-time schedule.
Your actual compensation may vary depending on your geography, job-related skills and experience. For part time roles, the compensation will be adjusted appropriately. The pay or salary range will not be below any applicable state, city or local minimum wage requirement.
There is a different applicable compensation range for the following work locations:
California: $58,440 to $114,840
Colorado: $53,160 to $95,640
New York City: $63,720 to $114,840
Washington: $58,440 to $105,240
Washington DC: $58,440 to $105,240
"This position will be eligible for Kyndryl's discretionary annual bonus program, based on performance and subject to the terms of Kyndryl's applicable plans. You may also receive a comprehensive benefits package which includes medical and dental coverage, disability, retirement benefits, paid leave, and paid time off. Note: If this is a sales commission eligible role, you will be eligible to participate in a sales commission plan in lieu of the annual discretionary bonus program.
Applications will be accepted on a rolling basis.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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Pay Transparency Nondiscrimination Provision
Being You
Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.
What You Can Expect
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
Get Referred!
If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.