Who We Are
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
The Role
At Kyndryl, we are dedicated to helping companies achieve their business goals through innovative technology solutions. We are looking for a highly skilled IT Process Management Professional to join our team and contribute to our mission of delivering excellence in IT services and security management.
Key Objectives:
- Ensure the implementation and compliance of security policies and controls.
- Manage the Health Checking process, including the verification, validation, and updating of templates and associated procedures.
- Lead continuous improvement initiatives in IT service management and security processes.
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Responsibilities:
- Follow up on the implementation of security policies and controls.
- Manage the Identity and Access Management (IAM) process, ensuring compliance with security guidelines.
- Generate and analyze CAR (Configuration Item Artifact Repository) questions to evaluate the technical compliance of assets.
Who You Are
Required Skills and Experience:
- Minimum of 4 years of experience in IT service management, supported by globally recognized frameworks (e.g., ITIL, COBIT, ISO).
- Experience in managing and responding to security and cybersecurity questionnaires from internal audits, clients, or regulatory entities.
- Practical knowledge and experience in information security management systems, especially ISO/IEC 27001, including applicability, control validation, and compliance.
- Proven experience in Security Management processes, including:
- Monitoring the implementation of security policies and controls.
- Inter-team coordination to ensure the planning, execution, and monitoring of security measures.
- Validation of technical annexes and compliance with regulatory or contractual requirements.
- Management of the Health Checking process, particularly in the verification, validation, and updating of templates and associated procedures.
- Monitoring and control of the Identity and Access Management (IAM) process, ensuring compliance with security guidelines.
- Experience in generating, monitoring, and analyzing CAR questions to evaluate the technical compliance of assets (activation/deactivation, configuration, monitoring).
- Excellent oral and written communication skills, with the ability to document processes, write reports, and communicate technical findings to different audiences.
- Problem-solving skills with an analytical and structured approach.
- Ability to propose and lead continuous improvement initiatives in IT service management and security processes.
- Experience in implementing, monitoring, and ensuring compliance in the following processes:
- Patch Management
- IAM
- Risk Management
- Vulnerability Management
- Health Checking and operational compliance controls
Desired Certifications:
- Current or in-progress certifications in frameworks such as:
- ITIL v4
- COBIT
- ISO/IEC 27001 Lead Implementer or Lead Auditor
- (Desirable) Certifications in specific security or ITSM tools (e.g., ServiceNow, Tenable, etc.)
Being You
Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.
What You Can Expect
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
Get Referred!
If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.