Associate Director, Total Rewards Delivery EMEA

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

Key responsibilities include:

• Engage and lead a team of Compenstion and Benefits specialists who support execution of global and in-country Compensation, Benefits and Retirement programs across the region
• Build and maintain best-in-class, standardized processes and develop supporting process documents, process maps and standard operating procedures
• Proactively identify trends in escalations, measure SLAs and KPIs using data and analytics and recommend process improvements or policy adjustments to enhance service delivery.
• Serve as the final escalation point for high-impact or sensitive employee benefits inquiries that require in-depth analysis and resolution. Act as a liaison between team members, vendors, HR teams, and leadership, ensuring concerns are addressed with efficiency, accuracy, and empathy.
• Partner with HR leaders through regular interlocks to track progress and performance and identify areas for improvement; Provide data-driven insights on compensation and benefits costs, compliance considerations, and evolving employee expectations.
• Ensure alignment with broader Total Rewards COE identifying ways to enhance employee value proposition.
• Ensure compliance with local laws and policies and adhering to data protection and privacy laws
• Partner with the Knowledge team to develop and maintain HR knowledge articles to communicate process changes and strengthen process knowledge for HR community, managers and employees related to Total Rewards
• Champion the interests of both Kyndryls and the organization, balancing the needs of each to deliver a top-tier service experience

• 8- 12 years in Total Rewards management, with at least 3 years in a leadership role
• Strong understanding of Global Total Rewards principles, practices, and trends and understanding of multi-country tax, compensation, and regulatory environments
• Proven track record in executing global Total Rewards programs including pay and performance cycles, benefits and retirement program administration, Reporting and compliance etc.
• Experience in organizational design is preferred
• Experience managing cross-functional, geographically dispersed virtual teams
• Ambitious, pragmatic, high-energy, and collaborative. Bold with good judgment, comfortable with risk-taking, and adaptable. Ability to challenge, listen to others, and embrace feedback.
• Strong communicator with problem-solving abilities and a track record of leading teams through change and growth. Proven ability to mentor, coach, and build high-performance teams.
• Ability to work with all levels of partners, adapt quickly to changing priorities and business needs, and influence to build consensus.