Associate Director, Total Rewards Delivery

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

Kyndryl is seeking a visionary and dynamic Associate Director of Total Rewards Delivery to join our HR Services team. This pivotal leadership role involves spearheading and managing comprehensive compensation and benefits programs across a designated region. The Associate Director will be instrumental in strategically transforming our total rewards initiatives to attract, retain, and inspire top talent in the fast-evolving technology sector.

Essential Skills, Duties & Responsibilities

• Lead and Inspire a Team: Engage and lead a team of Compensation and Benefits specialists, ensuring the seamless execution of global and in-country Compensation, Benefits, and Retirement programs across the region.
• Develop Best-in-Class Processes: Build and maintain standardized processes, creating comprehensive process documents, maps, and standard operating procedures to ensure efficiency and consistency.
• Drive Continuous Improvement: Proactively identify trends in escalations, measure SLAs and KPIs using data and analytics, and recommend process improvements or policy adjustments to enhance service delivery.
• Resolve High-Impact Inquiries: Serve as the final escalation point for high-impact or sensitive employee benefits inquiries, acting as a liaison between team members, vendors, HR teams, and leadership to ensure concerns are addressed with efficiency, accuracy, and empathy.
• Collaborate with HR Leaders: Partner with HR leaders through regular interlocks to track progress and performance, identify areas for improvement, and provide data-driven insights on compensation and benefits costs, compliance considerations, and evolving employee expectations.
• Align with Total Rewards COE: Ensure alignment with the broader Total Rewards Center of Excellence, identifying ways to enhance the employee value proposition.
• Ensure Compliance: Maintain compliance with local laws and policies, adhering to data protection and privacy laws.
• Enhance HR Knowledge: Partner with the Knowledge team to develop and maintain HR knowledge articles, communicating process changes and strengthening process knowledge for the HR community, managers, and employees related to Total Rewards.
• Champion Employee Interests: Balance the needs of both Kyndryl and the organization, delivering top-tier service experience that champions the interests of all stakeholders.

Your Future at Kyndryl

Every position at Kyndryl offers a way forward to growing your career, from Junior Administrator to Architect. We have training and upskilling programs that you find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. One of the benefits of Kyndryl is that we work with customers in a variety of industries, from banking to retail. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.

Kyndryl currently does not require employees to be fully vaccinated against COVID-19, however, if you are hired to work at a client, customer, or partner location, you may be required to show proof of vaccination to align with their respective COVID-19 vaccination policies. Those who believe they are eligible may apply for a medical or religious accommodation prior to the start of employment.

Who You Are

You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.

Required Skills, Experience and Circumstances

• Bachelor's degree.
• Minimum 8+ years of experience in global Total Rewards management, with at least 3 years in a leadership role.
• Experience managing vendors and vendor relationships.
• Strong understanding of Global Total Rewards principles, practices, and trends, along with a deep knowledge of multi-country tax, compensation, and regulatory environments.
• Proven track record in executing global Total Rewards programs, including pay and performance cycles, benefits and retirement program administration, reporting, and compliance.
• In-depth understanding of local, state, and federal regulations related to compensation and benefits.
• Demonstrated ability to manage cross-functional, geographically dispersed virtual teams.
• Expertise in managing and leading changes within an organization, including the ability to communicate effectively and gain buy-in from stakeholders.
• Proven ability to mentor, coach, and build high-performance teams.
• Ability to work with all levels of partners, adapt quickly to changing priorities and business needs, and influence to build consensus.
• Proven ability to learn and grasp concepts quickly in a fast-paced environment.
• Familiarity with HRIS systems, compensation software, and other relevant technology tools.
• Strong communicator with problem-solving abilities and a history of leading teams through change and growth.
• Exceptional interpersonal skills, contributing to team effort by accomplishing related results as needed.

Preferred Skills and Experience

• Exposure to Latin America programs.
• Experience in organizational design is preferred.
• Strong project management skills to oversee multiple initiatives and ensure they are completed on time and within budget.
• Ambitious, pragmatic, high-energy, and collaborative.
• Bold with good judgment, comfortable with risk-taking, and adaptable.
• Ability to challenge, listen to others, and embrace feedback.

What We Offer

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• A dynamic and inclusive work environment.
• The chance to work with a leading global IT services company.

Compensation

The compensation range for the position in the U.S. is $150,720 to $286,200 based on a full-time schedule. Your actual compensation may vary depending on your geography, job-related skills and experience. For part-time roles, the compensation will be adjusted appropriately. The pay or salary range will not be below any applicable state, city or local minimum wage requirement.

There is a different applicable compensation range for the following work locations:

California: $165,720 to $343,560

Colorado: $150,720 to $286,200

New York City: $180,720 to $343,560

Washington: $165,720 to $314,880

Washington DC: $165,720 to $314,880

This position will be eligible for Kyndryl's discretionary annual bonus program, based on performance and subject to the terms of Kyndryl's applicable plans. You may also receive a comprehensive benefits package which includes medical and dental coverage, disability, retirement benefits, paid leave, and paid time off. Note: If this is a sales commission eligible role, you will be eligible to participate in a sales commission plan in lieu of the annual discretionary bonus program.

Applications will be accepted on a rolling basis.

Being You

Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred!
If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.

Client-provided location(s): Flexible / Remote, Research Triangle Park, NC, Purchase, NY

Job ID: Kyndryl-R-45732

Employment Type: FULL_TIME

Posted: 2025-09-05T18:34:16