Associate Director - Lead Customer Technical Solutioner T&T (m/f/d)

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

Join Kyndryl as a Lead Customer Technical Solutioner and play a key role in shaping complex Transition & Transformation (T&T) solutions for our clients. In this client-facing role, you will lead the creation of end-to-end technical solutions during the sales engagement lifecycle, acting as a trusted advisor to C-level stakeholders and representing the T&T organization both internally and externally.

You will be responsible for designing innovative, market-competitive solutions that align with customer needs and Kyndryl's strategic goals. Your work will directly impact on customer satisfaction, business value, and the successful delivery of transformation programs.

What You'll Do

• Lead the design and development of end-to-end T&T solutions during sales engagements
• Represent the T&T organization in client discussions
• Ensure solution quality across KPIs: scope, cost, baseline, and technology
• Act as a trusted advisor to clients, especially at the executive level
• Create compelling, value-driven transformation journeys for customers
• Support sales teams with solution presentations, staffing plans, cost models, and risk assessments
• Collaborate with internal and external partners to shape the best-fit solutions
• Identify risks early and proactively communicate with stakeholders
• Promote best practices, efficiencies, and innovations in T&T delivery
• Contribute to staff development and readiness for upcoming deals
• Apply methodologies such as waterfall, agile, and hybrid approaches

Your Future at Kyndryl
Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won't find anywhere else, including hands-on experience, learning opportunities, and certification programs. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.

Who You Are

You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.

Required Skills and Experience

• Proven experience in designing and delivering complex T&T solutions
• Strong understanding of ITSM, ITOM, and related ServiceNow modules
• Deep technical knowledge in Cloud, Network, Infrastructure, Service Management, and Application Services
• Experience in strategic and financial planning
• Familiarity with consultative and managed service models
• Strong customer and vendor management skills
• Excellent communication and presentation abilities
• Fluent in German and English (spoken and written)
• Experience in proposal writing and cost modeling (top-down/bottom-up)
• Knowledge of project methodologies and transformation program behavior

Preferred Skills and Experience

• Strong leadership and negotiation skills
• Experience in pre-sales and customer advisory roles
• Ability to act as a Service Ambassador and Trusted Advisor
• Strategic thinker with a proactive, "can-do" attitude
• Understanding of legal and contractual implications
• Willingness to travel nationally

Being You

Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred!

If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.

Client-provided location(s): Flexible / Remote, Mühlhausen, Germany, Hattersheim am Main, Germany

Job ID: Kyndryl-R-44315

Employment Type: FULL_TIME

Posted: 2025-09-19T18:33:09