Associate Director, Business Operations

Additional responsibilities can include development and management of business processes including quality assurance, business controls and procedures; client satisfaction deployment and ratings; plan administration; and outreach to geographies and global counterparts to advance standard processes and deliverables. Employees in this role can be evaluated in a variety of ways via measures such as client satisfaction, process performance and satisfactory audits.

Key Responsibilities

Operations & Strategy

• Act as the Regional delegate and strategic partner for the Regional Management Lead.
• Lead the implementation of global processes, methods, and strategies within the region.
• Support the development and presentation of regional real estate and portfolio management strategies and business cases.
• Drive regional reporting, staff meetings, and program management governance.
• Coordinate with global and regional teams on initiatives, systems, and tools that enable operational efficiency, ensuring proper training for adoption.
• Participate in process review and improvement initiatives, identifying conflicts or risks impacting data integrity or availability.
• Support project and business case reviews through approval processes and progress tracking.

Financials

• Manage the annual regional budget planning process (OpEx and CapEx).
• Monitor budget progress, identify variances, and communicate impacts to leadership.
• Collaborate with finance and reporting teams to ensure accurate and timely reporting.
• Provide analysis and insights that inform senior leadership decisions.

Leadership & Engagement

• Lead, mentor, and develop regional operations staff, building strong collaboration across Finance, Portfolio, Lease Administration, and Facilities.
• Drive adoption of new processes, tools, and organizational changes through effective communication and training.
• Foster a culture of accountability, continuous improvement, and consistent execution across the region.

Kyndryl currently does not require employees to be fully vaccinated against COVID-19, however, if you are hired to work at a client, customer, or partner location, you may be required to show proof of vaccination to align with their respective COVID-19 vaccination policies. Those who believe they are eligible may apply for a medical or religious accommodation prior to the start of employment.

Who You Are

Your future at Kyndryl

There are lots of opportunities to gain certification and qualifications on the job, and you'll continuously grow as a Cloud Hyperscaler. Many of our Infrastructure Specialists are on a path toward becoming either an Architect or Distinguished Engineer, and there are opportunities at every skill level to grow in either of these directions.

Who You Are
You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.

Required Qualifications

• Bachelor's degree in Accounting, Finance, Business Administration, Real Estate, or related field.
• 5-7 years of progressive experience in real estate operations, finance, or reporting.
• Demonstrated ability to lead within a matrixed global organization across geographies and time zones.
• Strong financial and business analysis skills with a proven track record in reporting and variance management.
• Broad understanding of real estate, construction, and facilities lifecycle.

Skills & Competencies

• Strong analytical, conceptual, and critical thinking skills.
• Ability to research, recommend, and implement process and system improvements.
• Excellent organizational and time management skills, with proven ability to meet deadlines.
• Strong stakeholder management and communication skills, including ability to explain complex data clearly.
• Self-motivated with the ability to take initiative and drive results independently.
• Balance between strategic thinking and tactical execution.

The compensation range for the position in the U.S. is - $159,240 to $286,560 based on a full-time schedule.

Your actual compensation may vary depending on your geography, job-related skills and experience. For part time roles, the compensation will be adjusted appropriately. The pay or salary range will not be below any applicable state, city or local minimum wage requirement.

There is a different applicable compensation range for the following work locations:

California:$175,080 to $343,920

Colorado: $159,240 to $286,560

New York City: $191,040 to $343,920

Washington: $175,080 to $315,240

Washington DC:$175,080 to $315,240

This position will be eligible for Kyndryl's discretionary annual bonus program, based on performance and subject to the terms of Kyndryl's applicable plans.

You may also receive a comprehensive benefits package which includes medical and dental coverage, disability, retirement benefits, paid leave, and paid time off.

Note: If this is a sales commission eligible role, you will be eligible to participate in a sales commission plan in lieu of the annual discretionary bonus program.

Applications will be accepted on a rolling basis.

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Being You

Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred!
If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.

Client-provided location(s): Boulder, CO, Flexible / Remote

Job ID: Kyndryl-R-49003

Employment Type: FULL_TIME

Posted: 2025-09-23T18:33:18