Analista de TI - Especialista em SCCM e Microsoft Endpoint Management
Who We Are
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
The Role
As an IT Solutions professional, you'll serve as the key technical leader, guiding systems management specialists and internal teams through complex challenges. You'll be the trusted expert that customers and Kyndryl account teams turn to when they need insight, technical guidance, or support during major incidents and critical technical discussions. With your expertise, you'll assess customers' IT environments, identify any technological gaps, and develop tailored remediation plans that elevate their operational capabilities. Your recommendations will be pivotal in helping businesses evolve and stay ahead in the digital landscape.
In this role, you'll lead the charge during recovery and restoration efforts, ensuring that progress is communicated effectively to stakeholders, from management to customer-facing teams. You'll track each action with precision, applying your diagnostic and troubleshooting skills to resolve issues efficiently.
When urgent or emergency changes are needed, you'll guide the team through expedited change management processes, ensuring that solutions are implemented swiftly and smoothly. Your role is not just about solving technical problems - it's about leading teams through challenges, driving innovation, and shaping the future of IT solutions for our customers.
Want more jobs like this?
Get jobs in Rio de Janeiro, Brazil delivered to your inbox every week.
This professional will be responsible for administering and enhancing the IT infrastructure, ensuring the stability, security, and efficiency of services provided to users.
Key responsibilities include managing the SCCM environment, such as deploying operating systems, applications, and updates, as well as managing collections, packages, scripts, and compliance policies. The role also involves automating administrative tasks using PowerShell and VBScript, developing scripts, and performing troubleshooting to adjust systems and applications.
The analyst will be responsible for monitoring and applying security updates through WSUS integrated with SCCM, as well as identifying and resolving issues on workstations and servers. Technical procedures, configurations, and operational processes must be well documented, and the professional will work closely with infrastructure, information security, and technical support teams.
Additionally, the analyst is expected to support integration and modernization projects involving Microsoft Intune, when applicable, and actively contribute to the evolution of the infrastructure with a focus on automation and operational efficiency.
Your Future at Kyndryl
Every position at Kyndryl offers a way forward to grow your career. You'll have access to data, hands-on learning experiences, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find opportunities here that you won't find anywhere else
Who You Are
Who You Are
You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.
Required Skills and Experience
- Ongoing or completed technical education
- Proven experience in SCCM/Endpoint Configuration Manager administration
- Advanced knowledge of PowerShell and VBScript
- Experience with image and operating system deployment via OSD/Task Sequences
- Administration of Windows 10/11 and Windows Server 2012 or higher
- Knowledge of Active Directory, GPOs, permissions, and domain structure
- Familiarity with Windows Registry and system customizations
- Experience with basic ODBC configuration, applications, and SQL Server / SQL Express
- Knowledge of networking: IPv4, IPv6, DNS, DHCP
- Availability to work in Rio de Janeiro - RJ
Preferred Skills and Experience
- Microsoft certifications (e.g., MD-102, MS-101, SC-300)
- Knowledge of software packaging for SCCM and Intune
- Experience with Microsoft Intune, co-management, and Autopilot
- Experience with packaging tools (.msi, .intunewin, silent scripts)
- Experience with modern workplace projects or cloud migration
- Ongoing or completed higher education
Being You
Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.
What You Can Expect
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
Get Referred!
If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.
Perks and Benefits
Health and Wellness
- Health Insurance
- Vision Insurance
- Life Insurance
- Dental Insurance
- Health Reimbursement Account
- Mental Health Benefits
Parental Benefits
- Birth Parent or Maternity Leave
Work Flexibility
- Remote Work Opportunities
- Flexible Work Hours
Office Life and Perks
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Volunteer Time Off
Financial and Retirement
Professional Development
- Mentor Program
- Access to Online Courses
- Lunch and Learns
Diversity and Inclusion