Senior Organized Crime Retail Crime Manager
JOB DESCRIPTION
Develop and implement goals, strategies and action plans in support of company initiatives related to Organized Retail Crime (ORC) threat assessments, safety and security. Execute company standards, protect assets and mitigate risk in stores. Collaborate with corporate and division partners to identify trends to mitigate losses. Assist in driving the execution of ORC initiatives and manage multiple operations across divisions. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.
RESPONSIBILITIES
- Lead internal/external investigations (i.e., technology, physical security, fraud, financial); partner to mitigate losses
- Coach a team of ORC Investigator and provide feedback on expectations
- Establish partnerships for investigations; enforce compliance with prevention programs
- Complete background checks, audit travel & expense statements, and utilize technology (Purcheck, CCTV) to enhance offender identification
- Identify e-fencing operations and use investigative resources to dismantle
- Support development, implementation and compliance of ORC best practice programs
- Submit routine ORC reporting to leadership; track shrink reduction related to search warrants and blitz operations to show ROI impact
- Conduct threat analysis/assessments for defined facilities; present findings to stakeholders and recommend corrective/preventative action
- Assist with events to provide security; leverage regional intelligence to identify shrink reduction strategies
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- Interact with technology teams/vendors to enhance technology to impact ORC initiatives
- Travel to divisions regularly to create action plans geared toward reducing ORC crimes
- Collaborate with direct reports to submit opportunities for restitution through civil and judicial tools
- Partner with HR and Asset Protection directors on confidential cases and critical incidents
- Monitor domestic/international travel that could impact the security or safety of associates
- Review and prepare case reports for local, state and federal law enforcement agencies, prosecutors and judicial staff
- Supervise and coach direct reports in the performance of their duties; complete performance reviews and provide feedback to direct reports
- Maintain availability to be on call 24/7 and to travel up to 50% of the time
- Must be able to perform the essential job functions of this position with or without reasonable accommodation
QUALIFICATIONS
Minimum
- 5+ years of law enforcement, retail asset protection or corporate investigative experience
- Demonstrated ability to conduct criminal investigations, apply interview and interrogation skills, gather evidence and write reports
- Demonstrate strong leadership, sound judgment and independent decision-making
- Familiarity with background, asset and property searches at local, state and national levels
- Working knowledge of current close circuit television (CCTV) systems, portable video and surveillance devices
- Demonstrated ability to manage multiple priorities
- Excellent oral/written communication skills
- Proven ability to testify in criminal proceedings, maintain confidentiality and manage volatile situations
Desired
- Associate Degree
- Any experience using ORC investigative techniques
- Wicklander Certification
Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Mental Health Benefits
Parental Benefits
Work Flexibility
Office Life and Perks
Vacation and Time Off
Financial and Retirement
- 401(K)
- Pension
- Financial Counseling
Professional Development
- Leadership Training Program
- Tuition Reimbursement
- Promote From Within
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
Company Videos
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