LOGISTICS/SUPPLY CHAIN ACCOUNT MANAGER
JOB DESCRIPTION
Drive a customer-centric and service-oriented organization required to manage division-specific projects and represent the voice of the customer at the Supply Chain (SC) leadership table. Act as the primary liaison for divisions; representing the divisions' specific needs related to Supply Chain. Partner with Supply Chain teams in General Office (GO), distribution center (DC) Operations, and Merchandising to drive the strategy for cross-functional collaboration to meet divisions' needs, resolve issues and collectively ensure the success of the business. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.
RESPONSIBILITIES
- Develop the strategy for seamless problem-solving and Enterprise-wide collaboration to successfully meet the needs of the customer
- Maintain a customer advocacy mindset at the SC leadership table
- Understand each division's unique needs and priorities to ensure nuances are reflected in supply chain processes / decisions
- Attend relevant meetings across orgs and visit stores to drive visibility
- Liaise for division leadership on SC related division concerns, needs, priorities or projects that require multi-touch resolution (e.g., allocation, new item setup, ad planning)
- Define division-specific service expectations and closely monitor performance to ensure division expectations are met
- Manage critical or urgent issues, liaise between relevant stakeholders (e.g., GO, DC Ops, Merch) at Kroger to resolve complex issues and close the feedback loop with division leadership
- Escalate high priority items that cannot be solved with existing infrastructure to VP of Account Management
- Identify ways to push organization to streamline / improve processes based on customer feedback
- Communicate and elevate when necessary, divisions' concerns to Merchandising and Supply Chain
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- Identify opportunities for longer term improvement projects to solve persistent issues for divisions (e.g., data inventory visibility, SLA refinement for store delivery)
- Deploy best practices across regions in collaboration with SC Strategy and SC leaders
- Travel to Kroger locations across the U.S. for relevant stakeholder interface
- Must be able to perform the essential job functions of this position with or without reasonable accommodation
QUALIFICATIONS
Minimum
- Bachelor's Degree
- 3+ years customer account management experience
- 5+ years of experience across multiple roles in divisions, Merchandising, Supply Chain, Distribution, Planning, and Manufacturing
- Proficient in Microsoft Office
- Ability to build authentic relationships
- Capable of enforcing velocity of execution over perfection
- Problem solver who can drive data-based decision-making and set a culture of learning/feedback
- Ability to challenge the organization to change behavior or processes that drive improved client satisfaction, financial performance or operational efficiencies
- Ability to embrace data-driven decision-making and drive a culture of evaluation and learning
Desired
- Master's Degree
ABOUT US
From one tiny Cincinnati grocery store more than a century ago, we've grown into what today is the nation's largest grocer with nearly 2,800 stores in 35 states operating under 28 different names. As America's grocer, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit. With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.
Here, people matter. That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing the value and care you need to grow. If you're caring, purpose-driven and hungry to learn, your potential is unlimited.
Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you. Apply today to become part of our Kroger family!
What you'll receive from us:
The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more. We'll help you thrive, with access to:
- A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
- Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
- Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
- Valuable associate discounts on purchases, including food, travel, technology and so much more.
- Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.
- Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.
ABOUT THE TEAM
Jobs at Kroger Logistics: To supportand reward our hardworking and friendly associates, we offer much more than just a paycheck. We strive to feed your future by offering the ingredients you need to create your own recipe for success at work and in life. Our associates receive a full plate of benefits that promote their physical, emotional and financial well-being, including access to competitive health care and retirement benefits, paid time off, mental health resources, associate discounts and opportunities to learn, grow and advance. Our associates also get to help us make a difference in our communities through our Zero Hunger | Zero Waste and Framework for Action: Diversity, Equity and Inclusion plans. Visit the thekrogerco.com to learn more about our work in the communities we serve and how our associates help us be a good neighbor.
Below is a list of some of the benefits we offer our associates.
Health & Well-being Benefits:
- Health care benefits
- Paid time off such as vacation, sick leave, and parental leave
- Mental and emotional support resources through our Employee Assistance Program
Financial Benefits:
- Participation in a 401(k) plan, subject to certain eligibility requirements
- Group term life insurance eligible
- Eligible for an annual bonus based upon company performance
- Associate discounts
Growth and Development Benefits:
- Tuition assistance, college scholarships and educational leave of absence, depending on varying criteria by location and subject to certain eligibility requirements
- Robust internal training and development resources to grow your career
We want the best for associates and our customers, and together, we strive to create a welcoming and engaging environment where you'll love to work. If you are interested in becoming a valued member of our team, apply now. We look forward to getting to know you!
Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Mental Health Benefits
Parental Benefits
Work Flexibility
Office Life and Perks
Vacation and Time Off
Financial and Retirement
- 401(K)
- Pension
- Financial Counseling
Professional Development
- Leadership Training Program
- Tuition Reimbursement
- Promote From Within
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
Company Videos
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