JOB DESCRIPTION
Define the customer journey across multiple products. Demonstrate a deep understanding of the customer, initiate research studies to uncover specific customer problems, insights and opportunities. Partner with Product Management, Engineering, Marketing, Merchandising, and Data Scientists, along with designers across customer journeys and product teams to shape the product vision. Mentors Designers and associate designers. Demonstrate the company s core values of respect, honesty, integrity, diversity, inclusion and safety.
RESPONSIBILITIES
- Lead product teams and partner with stakeholders to develop the customer experience strategy and vision; define customer experiences and communicate to company officers and senior management
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- Advocate for users by leading or overseeing user research activities; understand when research is needed to uncover insights and recommend the right research methods; translate insights into design problems
- Define and focus on user problems; map the customer experience across channels and touch points to reveal needs, pain-points, and business opportunities; influence behavior changes to help achieve desired business outcomes
- Set standards for Design processes and artifacts, including user journeys, heuristic evaluations, wireframes, prototypes, and usability testing
- Think broadly through ideation by planning and facilitating brainstorming and design-thinking activities with multi-disciplinary teams and create artifacts to demonstrate divergent thinking
- Synthesize outcomes of brainstorming and design-thinking activities and guide multi-disciplinary teams to act on these outcomes
- Create high and low fidelity prototypes, static or interactive, that are tested with users and shared with stakeholders
- Measure, improve and enable continuous delivery to production
- Set objectives and key results for product teams; coach and mentor others; provide direction, feedback and approval on others work and coach associate UX and UX team members
- Apply standards from design systems and/or brand guidelines, and contribute to design systems
- Embrace Agile environment and act as an advocate for customers, providing strategic leadership based in user-centered design, user research, customer analytics, and business goals
- Travel to local campuses and to attend company meetings
- Must be able to perform the essential job functions of this position with or without reasonable accommodation
QUALIFICATIONS
Minimum
- Bachelor's Degree Visual Design, Human-Computer Interaction, Industrial Design, or related field; or, relevant certification or equivalent work experience
- Any previous experience to define, develop and document UX design and interaction requirements
- 6+ years of experience in B2B or B2C environments, implementing loyalty, personalization/eCommerce strategies
- Highly analytical aptitude and proficient using data analysis
- Advanced skill with design tools, such as Sketch, Invision, Adobe CS, etc.
- Strong understanding of analytics, target measurement and online/offline channel engagement attribution models
- Portfolio demonstrating user experience activities, processes and deliverables
- Demonstrated ability to influence and lead projects from concept to delivery and ongoing improvement
- Demonstrated experience using strategy to solve complex problems
- Experience mentoring other user experience professionals
- Exceptional communication, and presentation skills with demonstrated ability to lead and innovate across teams and organizations
Desired
- Master's Degree
- Any experience in retail or related field
ABOUT US
\n From one tiny Cincinnati grocery store more than a century ago, we've grown into what today is the nation's largest grocer with nearly 2,800 stores in 35 states operating under 28 different names. As America's grocer, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit. With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all. \n
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\n Here, people matter. That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing the value and care you need to grow. If you're caring, purpose-driven and hungry to learn, your potential is unlimited. \n
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\n Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you. Apply today to become part of our Kroger family! \n