KPP/ACCOUNT COORDINATOR

JOB DESCRIPTION

Provide outstanding operations, implementation and clinical support and service to maintain Kroger Prescription Plans (KPP) accounts and assist department staff. Build strong and positive client relationships ensuring customer satisfaction, growth, and retention. Deliver exceptional customer service to clients. Contribute to the growth of KPP's sales and profits. Continuously look for new and improved processes and make constructive suggestions to enhance the success of KPP and our clients. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

RESPONSIBILITIES

• Serve as a contact for pharmacy benefit management (PBM) clients for an assigned book of business
• Oversee clients eligibility, plan design, network management and overall customer satisfaction
• Interact with all levels of associates at the General Office and division, as well as with KPP clients
• Facilitate the accurate and timely implementation of client plan design and changes
• Provide quality assurance for new group implementations and on-going plan design
• Run standard and ad-hoc reports
• Assist in preparing clinical and operational reports/materials for client meetings
• Maintain regular and consistent communication with clients
• Update and maintain client database
• Review client benefit template annually and obtain client approval
• Maintain current knowledge of pharmacy and PBM trends, including Food and Drug Administration (FDA) approvals, recalls, and KPP clinical programs
• Prioritize, escalate, and respond to client questions and issues in a timely manner within established service level agreements
• Provide back up to other KPP Account Coordinators
• Attend client meetings as needed (travel may be required)
• Must be able to perform the essential job functions of this position with or without reasonable accommodation

• High School Diploma or GED
• Ability to be self-directed and work independently, as well as participate on group projects
• Strong decision-making ability with the ability to gather information from various sources to make informed decision
• Strong time management and analytical skills
• Strong focus on accuracy and attention to detail
• Familiarity with PBM industry and pharmacy industry, as well as technical terms and processes
• Advanced computer literacy and software skills in Microsoft Office
• Ability to organize and prioritize work based on changing and challenging deadlines
• Ability to handle sensitive information while maintaining a high degree of confidentiality
• Excellent written and oral communication and organizational skills
• Exceptional customer service skills

• Bachelor's Degree
• 2+ years experience in retail pharmacy or PBM experience
• Any account management experience
• Nationally Certified Pharmacy Technician