Grocery Clerk/Ruler

JOB DESCRIPTION

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Embrace the Customer 1st strategy and encourage team members to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

RESPONSIBILITIES

• Retail Clerk is responsible for rotating all merchandise according to code dating policies and check product quality to ensure freshness; review sell by dates and take appropriate action
• Hourly Grocery Clerk will promote trust and respect among team members
• Ruler Store Clerk is charged with creating an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold
• Grocery Clerk gains and maintains knowledge of products sold and be able to respond to questions and make suggestions about products
• Greet, engage and assist customers
• Inform customers of grocery specials
• Order, label, stock and inventory merchandise
• Report product ordering and shipping discrepancies to store management
• Process customer transactions through the check lane quickly, accurately, and efficiently; understand the Point of Sale system, and handle various tenders such as cash, checks, credit, debit, SNAP EBT, Offline SNAP EBT, WIC, loyalty offers, coupons and checkout procedures according to company policy
• Understand and adhere to the company's limits on cash shortages and/or overages and work honestly and effectively to control loss
• Understand and adhere to guidelines on restricted sale items (i.e., Alcohol, Tobacco, and Fireworks)
• Collaborate with all team members to encourage teamwork
• Report pricing discrepancies to the store management
• Report product ordering or shipping discrepancies to the store management
• Display a positive attitude
• Stay current with present, future, seasonal and special ads
• Adhere to all food safety regulations and guidelines
• Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management
• Practice preventive maintenance by properly inspecting equipment and notify store management of any items in need of repair
• Notify management of customer or employee accidents
• Report all safety risks or issues, and illegal activity, including robbery, theft or fraud
• Adhere to all local, state and federal laws, and company guidelines
• Physical demands include, but are not limited to, standing up to 100 % of the time, lifting an average of 50 lbs., pushing/pulling carts and skids, bending, twisting, squatting, turning, climbing on a ladder or stool, manual dexterity with both arms and legs, and repetitive motion of hands/wrists
• Must be able to perform the essential functions of this position with or without reasonable accommodation

• Ability to handle stressful situations
• Knowledge of basic math
• Ability to fully complete the cashier training program
• Ability to memorize produce items and sale items
• Effective communication and reading skills
• Must be 18 years old

• Customer service experience
• Retail experience