DIVISION E-COMMERCE MANAGER

JOB DESCRIPTION

Lead division e-Commerce activities through partnership with the corporate e-Commerce teams. Coordinate the e-Commerce strategy and develop plans to support a rapid growth model, including achievement of all budgeted goals and development of new e-Commerce models. Serve as a local liaison with 3rd party partners. Ensure execution of and establish store accountability for order volumes, e-Commerce sales, and quality/consistency of customer experience based on enterprise standards. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

RESPONSIBILITIES

- Supervise and coach direct reports in the performance of their duties; complete performance reviews and provide feedback to direct reports
- Develop annual performance goals and financial budgets for e-Commerce
- Communicate company, department, and job specific information to store e-Commerce managers through frequent and timely store visits
- Encourage and use feedback from store management, district coordinators and online shopping associates to increase sales, order counts and profits and improve the customer order fulfillment and pick-up experience
- Communicate e-Commerce strategy, opportunities and plans with division district managers, district coordinators, store e-Commerce managers and associates
- Work with division Kompass coordinators to ensure compliance
- Assist with addressing customer feedback, questions or concerns
- Develop and manage metrics and goals to measure quality, efficiency and customer experience; plan and implement improvements to achieve goals and targets
- Plan, organize and execute associates training needs for all new e-Commerce locations and all existing locations; communicate operational procedural plans to associates for all new e-Commerce stores
- Collect, analyze and report on business results and financial data to senior leadership on a weekly, period and annual basis
- Collaborate with corporate e-Commerce team on growth strategies and expanded e-Commerce vision, including developing new store formats/models, identifying new business opportunities, and leading 3rd party partnerships for e-Commerce in division
- Perform site selection reviews and provide appropriate analysis to gain division/enterprise approval for future e-commerce locations
- Adhere to all local, state and federal laws, and company guidelines
- Establish preventive maintenance protocol for equipment
- Travel to e-Commerce stores to ensure conditions, operations and customer service standards are maintained per company guidelines
- Must be able to perform the essential job functions of this position with or without reasonable accommodation

QUALIFICATIONS

Minimum
- High School Diploma or GED
- 5+ years of leadership experience
- Proficient understanding of applicable web applications for viewing/managing online orders
- Ability to establish priorities, anticipate consumer trends, oversee projects and react to business needs
- Ability to manage and lead others
- Ability to operate the devices and the computer programs needed to perform job responsibilities

Desired
- Bachelor's Degree
- Knowledge of e-Commerce business

ABOUT US

Based in Hutchinson, Kansas, Dillons merged with The Kroger Company in 1983. Today, we're proudly serving Dillons customers in over 60 stores throughout Kansas.

As part of the Kroger family of companies, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit. With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.

Here, people matter. That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing the value and care you need to grow. If you're caring, purpose-driven and hungry to learn, your potential is unlimited.

Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you. Apply today to become part of our Dillons family!

What you'll receive from us:

The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more. We'll help you thrive, with access to:

• A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
• Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
• Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
• Valuable associate discounts on purchases, including food, travel, technology and so much more.
• Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.
• Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.