DISTRICT/CUSTOMER EXPERIENCE FIELD SPECIALIST
JOB DESCRIPTION
Ensure implementation and execution of best practices to properly staff/schedule the best talent to support front-end operational initiatives. Serve as a liaison for associates, managers, district team and division Retail Operations in the administration and compliance of all Front-End operational competencies. Responsible for training, development, and coaching of all front-end leadership roles. Work collaboratively with store management to identify store opportunities, analyze reports to improve customer shopping experience and develop action plans to address opportunities. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.
RESPONSIBILITIES
- Assist stores in the achievement of providing a favorable customer shopping experience, ensuring implementation and compliance of front-end policies, procedures, and best practices through the effective coaching, teaching, and training of associates
- Serve as the district subject matter expert for front-end, AML applications and solutions
- Conduct daily store visits, focusing on front-end customer service, best practices, identifying opportunities and defining processes for improvement
- Monitor front-end cash shortages by identifying opportunities and implementing processes and training for improvement
- Monitor front-end metrics related to Friendly, wait time, SCO utilization and items per minute
- Monitor weekly schedules for optimal front-end operations and Customer Service coverage
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- Assist in the installation, training, and use of all front-end technology systems, equipment and/or work methods.
- Ensure store compliance with federal, state, local laws, and with policy and adherence to standards for the Front-end departments (i.e., alcohol, tobacco, WIC, SNAP, AML, etc.)
- Work with stores in the promotion of safety and support for the achievement of a zero-accident safety culture
- Identify training talent and stores within the district as well as evaluating Front-end department team strengths and opportunities
- Partner with district human resources leader to ensure the effective use of approved training programs, assist in the training of store associates
- Provide feedback to district managers, and store leaders on the strengths and developmental opportunities of associates in the Front-end departments and ensure training of new department managers
- Must be able to perform the essential job functions of this position with or without reasonable accommodation
QUALIFICATIONS
Minimum
- 1 year as an assistant store leader
- Proficient in Microsoft Office
- Ability to achieve objectives through others
- Ability to take on tasks outside of expertise
- Excellent oral/written communication skills
Desired
- Bachelor's Degree
ABOUT US
Based in Colorado, King Soopers merged with The Kroger Company in 1983. Today, we're proudly serving King Soopers customers in over 115 stores throughout Colorado and Wyoming.
As part of the Kroger family of companies, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit. With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.
Here, people matter. That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing the value and care you need to grow. If you're caring, purpose-driven and hungry to learn, your potential is unlimited.
Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you. Apply today to become part of our King Soopers family!
What you'll receive from us:
The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more. We'll help you thrive, with access to:
- A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
- Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
- Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
- Valuable associate discounts on purchases, including food, travel, technology and so much more.
- Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.
- Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.
ABOUT THE TEAM
Jobs at King Soopers: To supportand reward our hardworking and friendly associates, we offer much more than just a paycheck. We strive to feed your future by offering the ingredients you need to create your own recipe for success at work and in life. Our associates receive a full plate of benefits that promote their physical, emotional and financial well-being, including access to competitive health care and retirement benefits, paid time off, mental health resources, associate discounts and opportunities to learn, grow and advance. Our associates also get to help us make a difference in our communities through our Zero Hunger | Zero Waste and Framework for Action: Diversity, Equity and Inclusion plans. Visit the thekrogerco.com to learn more about our work in the communities we serve and how our associates help us be a good neighbor.
Below is a list of some of the benefits we offer our associates:
Health & Well-being Benefits:
- Health care benefits
- Paid time off such as vacation, sick leave, and parental leave
- Mental and emotional support resources through our Employee Assistance Program
Financial Benefits
- Participation in a 401(k) plan, subject to certain eligibility requirements
- Group term life insurance eligible
- Eligible for an annual bonus based upon company performance
- Potential eligibility for restricted stock
- Associate discounts
Growth and Development Benefits:
- Tuition assistance, college scholarships and educational leave of absence, depending on varying criteria by location and subject to certain eligibility requirements
- Robust internal training and development resources to grow your career
We want the best for associates and our customers, and together, we strive to create a welcoming and engaging environment where you'll love to work. If you are interested in becoming a valued member of our team, apply now. We look forward to getting to know you!
Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Mental Health Benefits
Parental Benefits
Work Flexibility
Office Life and Perks
Vacation and Time Off
Financial and Retirement
- 401(K)
- Pension
- Financial Counseling
Professional Development
- Leadership Training Program
- Tuition Reimbursement
- Promote From Within
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
Company Videos
Hear directly from employees about what it is like to work at Kroger.