JOB DESCRIPTION
Exceed service standards by providing customers with prompt, quality coffee selection, purchase, and preparation. Demonstrate the company s core values of respect, honesty, integrity, diversity, inclusion and safety.
RESPONSIBILITIES
- Model Customer 1st behavior; deliver and encourage other associates to deliver excellent customer service
- Promote and follow company initiatives
- Greet customers, answer questions, and suggest product to enhance service and meet sales goals
- Maintain cleanliness of customer service area and equipment
- Prepare a variety of customer beverage orders such as espresso drinks and Coffee of the Day to standard
- Follow store policies and procedures
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- Perform cleaning tasks in accordance with the Duty Rosters and cleaning standards
- Follow standards for merchandising, stocking, rotating, and storing all products
- Follow cash handling and register policies (for associates 18 and over)
- Follow inventory stocking and recording guidelines
- Must be able to perform the essential job functions of this position with or without reasonable accommodation
QUALIFICATIONS
Minimum
- Ability to work in a fast-paced environment
- Ability to complete Initial Store Training and pass barista certification with a score of 90% or better
- Ability to pass drug test
- Minimum 16 years of age
- High school diploma or general education degree (GED), plus six months of experience in customer service; or combination of relevant education and experience
- Ability to organize/prioritize tasks/projects
- Accuracy/attention to detail
- Ability to work weekends on a regular basis, work any shift and work overtime as needed
Desired
- Knowledge of company policies, procedures, and organizational structure
- Familiarity with industry/technical terms and processes
ABOUT US
\n Based in Illinois, Mariano's merged with The Kroger Company in 2015. Today, we're proudly serving Mariano's customers in over 40 stores throughout the Chicago Metro area. \n
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\n As part of the Kroger family of companies, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit. With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all. \n
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\n Here, people matter. That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing the value and care you need to grow. If you're caring, purpose-driven and hungry to learn, your potential is unlimited. \n
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\n Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you. Apply today to become part of our Mariano's family! \n