Central Alarm Center Programming Coordinator

JOB DESCRIPTION

Position Summary:
Ensure proper programming of alarm panels and associated record keeping in support of the Central Alarm Control. Responsible for dispatching both internal and third party alarm repair service providers to company facilities. Role model and demonstrate the companys core values of respect, honesty, integrity, diversity, inclusion and safety of others.

RESPONSIBILITIES

Essential Job Functions:
• Provide timely, service to all associates and vendors while maintaining a calm, professional composure at all times
• Perform programming of alarm panels and alarm monitoring software
• Coordinate the alarm conversion process from third party monitoring and related record keeping
• Perform diagnostics of alarm panels to support service and operational changes
• Accurately complete documentation for all actions
• Assist and support the Kroger Central Alarm Control (KCAC) service and data coordinators to facilitate timely service of alarm systems and perform initial programming of alarm monitoring software for new systems
• Read incident reports, follow up and resolve store alarm programming problems and complete associated documentation
• Run reports and provide them to the internal customers
• Assist alarm control operators in processing of alarms and associated phone calls as needed
• Must be able to perform the essential functions of this position with or without reasonable accommodation

Desired Previous Job Experience
• Knowledge of Kroger policies, procedures, and organizational structure
• Knowledge of retail store operations
• Diagnostic and programming experience with other alarm system manufacturers: DMP (Digital Monitoring Products) , Ademco, Firelite, Silent Knight
• Experience in commercial or proprietary alarm monitoring
• Knowledge of fire and intrusion alarm panels, components and wiring
• Experience participating on project teams
• Previous alarm system programming experience
Minimum Position Qualifications:

• Minimum 18 years of age
• 2+ years experience in alarm control, customer service or technical support
• Demonstrated effective interpersonal, communication and presentation skills
• Flexibility to work changing shifts, overtime, weekends and holidays
• Bosch product programming and diagnostics experience
• Ability to preserve confidentiality of information
• Ability to organize and prioritize a variety of tasks/projects with an attention to detail
• Familiarity with loss prevention terms and processes
• Capable of working within rigid time frames and deadlines
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint)