Overview
The primary role of the Learning & Development Specialist is to support communications, content curation, measurement and completion of learning and performance activities. This role will support the growing demand for essential skill building for managers across Sales, Service, Marketing, and Customer Administration teams. This professional will report to the Manager of Professional Development and collaborate with them on the development and delivery of the organization's professional development and skill building portfolio.
Responsibilities
- Support the design and development of learning programs and experiences (include instructor-led, virtual, online, and blended learning methodologies) by applying adult learning principles and current knowledge of leadership learning and development trends
- Prepare learning analytics for stakeholders.
- Curate and maintain libraries of learning content and skill-building programs that fit Konica Minolta's culture and strategy; stay current and well read on trends to select and build content
- Collaborate with Learning Group members to develop training materials, multimedia visual aids, e-learning, and other educational tools that support our Professional Development and Skill Building programs
- Identify opportunities to streamline or automate processes to continuously improve service delivery
- Coordinate logistics and support for professional development offerings including but not limited to manager training, enterprise skill building and the KM development catalog.
- Assist in the creation of participant and leaders guides and performance support tools
- Create communications cadence for program enrollment, communications, and post-program learning support.
- Draft, organize, and deliver program announcements and communications and calendars.
- Coordinate distribution and retention of program materials, invitations, follow up messages, and surveys for program participants and facilitators.
- Manage various program and learner communication platforms including active Teams Channels.
- Attend all virtual training sessions to assist production, collect feedback, facilitate Q&A, and ensure smooth participant experience.
- Upload training materials to document retention repository
- Create, issue, and distribute program completion certificates and post-program sustainment tools.
- Conduct learning program reviews and survey data and gather feedback from learners and stakeholders
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Qualifications
- Bachelor's degree preferred, or equivalent combination of education, professional certifications and experience
- 3+ years of professional experience in learning & development, talent management, and/or project management/coordination.
- Exceptional communication (written), organization, and time management skills.
- Demonstrated application of contemporary organizational learning principles and research findings
- Ability to create and deliver a variety of Enterprise stakeholder presentations and reports; facilitating discussions with stakeholders within and outside of the Learning Group
- Must be detail oriented with excellent follow-up skills and a high degree of personal accountability.
- Skill in analyzing learning metrics to assess business impact and informing recommendations for leaders
- Experience with e-learning authoring tools (Eg. Adobe Rise/Articulate)
- Naturally curious learner
- Strong knowledge and adoption of Microsoft 365 apps and tools, especially Teams, Word, PowerPoint, Excel.
- Experience with Copilot/Generative AI preferred.
- Experience with LinkedIn Learning preferred.
About Us
Konica Minolta Business Solutions' (Konica Minolta) journey started more than 150 years ago, with a vision to see and do things differently. The company partners with clients to Give Shape to Ideas by supporting their digital transformation through its expansive Intelligent Connected Workplace portfolio. Its business technology offerings include IT Services, intelligent information management, video security solutions and managed print services, as well as office technology and industrial and commercial print solutions. 2025 marks Konica Minolta's 20th anniversary in production print, for which it celebrates "20 Years of Excellence, Innovation and Impact," and continues to lead the way in digital commercial printing. This year also commemorates 20 years of Konica Minolta's bizhub brand. Over the past two decades, the bizhub series has revolutionized office technology and redefined how businesses operate. It has continuously evolved to meet the needs of modern workplaces, fueled by advances in technology and a commitment to innovation. Konica Minolta is proud to be ranked on the Forbes 2025 America's Best Large Employers list, included on CRN's MSP 500 list numerous times; recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for eighteen consecutive years and presented with Keypoint Intelligence's BLI 2025 and 2021 A3 Line of The Year and BLI 2021-2023 Most Color Consistent A3 Brand Awards for its bizhub One i-Series. For more information, please visit Konica Minolta online and follow it on Facebook, YouTube, LinkedIn and Twitter.
Konica Minolta operates on a North American Shared Services model, which aligns cross-border priorities and enhances delivery to its field organization. This combines service functions in the U.S. and Canada, ultimately providing more resources to support areas such as sales administration, logistics and supply chain, marketing, product planning, finance, IT, HR and legal.
Au sujet de Konica Minolta
Solutions d'affaires Konica Minolta (Konica Minolta) a entamé son parcours il y a plus de 150 ans, avec la volonté de voir et de faire les choses autrement. Elle fait équipe avec ses clients pour donner forme à leurs idées en appuyant leur transformation numérique grâce à un riche portefeuille de solutions pour un milieu de travail connecté et futé. Parmi ses technologies d'affaires, on retrouve des services de TI, la gestion intelligente de l'information, des solutions de sécurité vidéo et des services d'impression gérés ainsi que des technologies de bureau et des solutions d'impression industrielle et commerciale. L'année 2025 marque le 20e anniversaire de l'entrée de Konica Minolta dans le marché de l'impression de production; l'entreprise souligne « 20 années d'excellence, d'innovation et de résultats » tout en continuant d'être une figure de proue dans l'impression numérique commerciale. C'est aussi l'année où la marque bizhub de Konica Minolta célèbre ses 20 ans, au cours desquels la gamme a révolutionné la technologie de bureau, redéfini les processus des entreprises, et évolué continuellement pour répondre aux besoins des milieux de travail modernes, mue par les avancées technologiques et la volonté d'innover. Konica Minolta est fière de faire partie du palmarès 2025 des meilleurs grands employeurs d'Amérique de Forbes, d'avoir figuré à plusieurs reprises au palmarès CRN des 500 fournisseurs de services gérés, d'avoir été nommée la marque numéro un en matière de fidélité des clients sur le marché des appareils de bureau multifonctions par Brand Keys pendant 18 années consécutives, et de s'être vue décerner les prix BLI « A3 Line of the Year » 2021 et 2025 et « Most Colour Consistent A3 Brand » 2021-2023 de Keypoint Intelligence pour sa gamme bizhub One i-Series. Pour en savoir plus, rendez-vous sur le site de Konica Minolta et suivez l'entreprise sur Facebook, YouTube, LinkedIn et Twitter.
Konica Minolta fonctionne selon un modèle de services partagés nord-américain qui permet d'harmoniser les priorités transfrontalières et d'améliorer la prestation de services aux organisations opérationnelles. Le modèle combine des fonctions de service américaine et canadienne afin d'offrir davantage de ressources aux services de soutien comme l'administration des ventes, la logistique et la chaîne d'approvisionnement, le marketing, la planification des produits, la finance, les TI, les RH et les services juridiques.
EOE Statement
Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.
Konica Minolta Business Solutions (Canada) Ltd. is an equal opportunity employer.
Solutions d'affaires Konica Minolta (Canada) Ltée. est un employeur d'opportunité égale.