Collections Representative

Overview

Collections Representative position is responsible for supporting the company's global collections and credit risk management to ensure compliance with corporate policies and procedures.

Responsibilities

1. This is a hands-on position that requires the individual to be able to multi-task in a fast-paced environment with effective communication.
2. The ideal candidate will have strong analytical skills; demonstrated successful organizational skills; problem solving abilities.
3. This individual performs accurately, and in timely manner, routine to complex collection activities related to past due accounts, AR inquiries, etc.

• Manage all outstanding balances for customers and obtain payments by EFT, Cheque's and Credit Cards reconciling all open payments for customers account payable.
• Maintain record of all customers past payments and inform customer of same
• Determines most effective and economical means of collection for each account; applies standard due diligence practices to collect monies owed; composes correspondence requiring knowledge of procedures and practices in collections and also sends a variety of standard collection letters.
• Advises debtor with past due accounts of proper payment schedules and the principles of credit standings
• Responsible for monitoring and maintaining assigned accounts, customer calls, account adjustments, customer reconciliations and processing journal entries.
• Ensures all payments and credits on customer accounts are applied timely and correctly to customer accounts after communication with the customer - (Integrity of customer statements)
• Process and review account adjustments, resolve client discrepancies and short payments.
• Provide exemplary customer service regarding collection issues, by following internal quality standards set by the organization.
• Administer all collections according to required policies and procedures and perform all credit functions and assist customers in obtaining any missing documentation as requested (invoices/statements)
• Prepare an efficient payment schedule for all customers by evaluating all documents in collection systems to collect the entire amount owing and negotiate payments with customers if a dispute can't be resolve. (payment plans)
• Maintain records of all collection accounts by reviewing age trial balance in a weekly basis and collecting on the highest outstanding balance/oldest outstanding accounts in order to reduce delinquency and bad debt.
• Accountable for reducing delinquency for assigned accounts.
• Perform all audit activities and prepare all corrective plans for collection procedures. Working with sales representatives in all processes to ensure account reconciliation is complete and understood by customer.
• Recommends accounts to be turned over to collection agencies or for litigation; prepares report of historical data to substantiate action to be taken.
• Results oriented communication and team interaction.
• Perform other assigned tasks and duties necessary to support the Credit and Collections Department.
• Provides credit references to our customer's suppliers, as requested.

• Excellent oral and written communication skills.
• Post-secondary degree and/or completion of community college courses in accounting related field.
• 2-5 years of previous work experience as collections representative.
• Ability to handle multiple tasks with deadlines.
• Detail oriented.
• Highly motivated, self-starting team player.
• Strong PC skills, experience using word-processing and excel spreadsheet applications. (V look up's , pivot tables, macros. )
• Works under limited supervision.
• ERP Accounting systems (2 years SAP experience preferred).

• Completing tasks outlined under Key Responsibilities with timeliness and accuracy while maintaining a positive attitude.
• Maintain customer accounts balances at the company established level.
• Setting monthly goals as a team and individual as per upper management.
• Utilize management strategies to minimize company bad debt.