Liability Claims Analyst

This position can be remote; however, if you reside near our offices in Menomonee Falls, WI, or New York City, NY, we request that you work onsite from Monday through Thursday, with the option to work remotely on Fridays.

About the Role

In this role, you will compile facts and investigate customer injury claims to evaluate and negotiate resolution of complex non-litigated liability claims (moderate to highly severe injuries) to protect the interests of the company.

What You'll Do

• Correspond with claimants, witnesses, internal partners to document event statements
• Investigate and verify customer injury statements and facts, compiles evidence, video and claim data to document according to written procedures
• Conduct recorded statements from claimant and as needed, witnesses
• Evaluate liability based on verifiable and disputed evidence to create action plan
• Evaluate liability to set financial reserves
• Follow written procedures to reports claims that meet specific criteria to excess insurers and/or escalate claims internally
• Participate in continuous improvement of risk management operations
• Deny, settle or authorize payment directly with claimants and/or claimant attorneys to resolve complex non-litigated moderate to highly severe injuries
• Additional task may be assigned as necessary

What Skills You Have

Required

• Minimum 2-4 Years related claims experience and experience adjusting general liability claims
• Working knowledge of general liability insurance
• Proficient experience in investigations, resolution of injury complaints including negotiation and settlement
• Must have good presentation, written and oral communication skills
• Must be able to multitask, be well organized and detail oriented with a strong sense of urgency
• Proficient working with database and processing software, Excel, Word and similar systems
• Must have strong analytical, problem solving, critical thinking and negotiating skills

Preferred

• Bachelor's degree or equivalent experience
• 3+ years of multi-state or national experience for an Insurance carrier and/or self-insured company
• Knowledge of medical terminology and procedures
• Professional designation in claims and/or insurance
• Experience using RisKonnect or other RMIS
• Retail experience

Client-provided location(s): Menomonee Falls, WI

Job ID: kohls-KLHKUSR407949

Employment Type: FULL_TIME

Posted: 2025-08-06T17:00:34