Job Profile Summary This role is responsible for a Loss Prevention program that operates 24 hours a day, 7 days a week. The DC Loss Prevention Manager will lead a team that ranges from 10-14 associates and requires proven critical thinking skills, performance management, and the ability to develop future leaders. This role focuses on DC operational execution and theft investigation tactics that will need to have strong communication skills and the ability to build lasting partnerships across all Logistics and Retail divisions.
ACCOUNTABILITIES
Reduce shortage through internal operational process awareness, identification of loss and successful resolution
- Consistently use a Network view when developing shortage strategies, openly share concepts and ideas with all partners.
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Lead all aspects of internal theft investigations within assigned DC/EFC
- Conducts thorough investigations and internal interviews focused primarily on merchandise theft.
- Drive proven methods of theft detection and develop new methods by reviewing exception reports, understanding Warehouse Management activity, and managing team surveillance activities.
- Delivers ongoing internal theft training to LP associates and builds a culture of honesty in the DC/EFC environment through proactive awareness training with DC/EFC leadership.
Foster effective internal and external relationships
- Proven peer resourcing skills are required to be successful.
- Continuous partnerships with Corporate and Network leadership teams to problem solve, troubleshoot and achieve organizational goals.
- Leverage Corporate site visits to meet, greet and fully develop partnerships.
- Conducts store visits with local DLPM partners to understand the overall Company shortage reduction strategy.
- Acts as a liaison between Kohl's and law enforcement, professionally represents Kohl's in legal proceedings as needed.
Develop high performing teams
- Assists with recruiting, hiring, onboarding & other mandatory training completion for hourly LP associates in accordance with the assigned budget.
- Provides consistent coaching & recognition to inspire & motivate hourly team to achieve all performance goals
- Develops self and hourly team members, participates in intentional succession planning discussions, develops "ready now" bench talent at all levels.
- Participates in writing & administering annual reviews, identifies performance & behavioral issues, administers counselings / terminations in partnership with Supervisor
QUALIFICATIONS
Required
- 2+ years of Loss Prevention, DC Operations, eCom Operations and/or Inventory Control experience
- 2+ years of Supervisory experience, including performance management experience
- Strong time management, communication, and interpersonal skills
- Must successfully complete Kohl's internal interview certification process
Preferred
- Experience managing multiple locations
- Relocatable