Kohl's is immediately hiring full-time Customer Service Representatives to join our team! Be part of a team culture that values its associates, diversity and inclusion, works hard to help each other succeed and celebrates each other's wins to deliver a best-in-class experience for our customers. This is a hybrid role that requires the ability to work from home.
Starting Pay $17.00-$20.00 based on experience
Kohl's associates receive great perks , such as:
- Medical, Dental, Vision Insurance (and more!)
- 401k and Flexible Spending Accounts
- Tuition Assistance Program that covers professional continuing education
- Onsite wellness clinic and fitness facilities and/or gym memberships
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Customer Service Representative is a key member of the Kohl's team , responsible for:
- Handling incoming inquiries and providing support to customers in a timely, efficient and professional manner
- Identifying the needs of customers, resolving issues and finding best possible solutions including Kohl's Card, Kohls.com and Rewards inquiries
- Documenting all call information according to standard operating procedures
- Meeting performance metrics for yourself and team, and achieving all objectives for service, productivity and quality
- Communicating with customers with the goal of a first contact resolution
QUALIFICATIONS
Required
- Effective verbal and written communication skills
- Ability to understand and use multiple software applications
- Ability to interact well with others in a fast-paced call center environment
- Adaptive and flexible to changing technologies, processes and environments
- Ability to adhere to a specific call center schedule
- Previous customer service or call center experience
Minimum Work From Home Requirements:
Must have secure, high-speed internet that meets the following minimum requirements:
• Ping-150 ms or less
• Download-15 Mbps or greater
• Upload-5 Mbps or greater
• Must have a private, secure smartphone
• Must reside within one hour of (Menomonee Falls within State of Wisconsin)
• Must have regular access to a private, secure workspace
• Must be able to report to designated company site within (Menomonee Falls) area as needed for required meetings or training
• Must comply with all company policies, including Remote Work, Technology, and Recording Time Worked policies
• A speed test will be required to ensure internet meets requirements
Start Date (Orientation) : May 13, 2024 - 8:00am - 5:00pm
Orientation will be conducted onsite at our (Corporate Office-MKE)
Corporate address: N56 W17000, Ridgewood Dr, Menomonee Falls, WI 53051)
Training (3 weeks): Monday - Friday 8:00am - 5:00pm (1 hour lunch)
Training will be conducted onsite at our (Corporate Office - MKE).
Corporate address: N56 W17000, Ridgewood Dr, Menomonee Falls, WI 53051
Work Schedule:
Monday-Friday 8:00am - 4:30pm (30 minute lunch)
Apply today!
Kohl's is an Equal Opportunity Employer