Associate Technology Support Analyst
Today• Findlay, OH
About the Role
As an Associate Technology Support Analyst, you will support all technologies in a distributed environment. You will identify, troubleshoot, and remediate issues, take ownership of all IT building-related incidents and follow standard ITSM policies and procedures.
What You'll Do
- Monitor system activity to ensure the availability and performance of all Kohl's IT business services and will provide systems maintenance, support and enhancements
- Install and upgrade software and hardware
- Monitor and troubleshoot system performance
- Develop and run related automation scripts and reporting tools
- Contribute to the design and implementation of systems and processes in collaboration with Site Reliability Engineering (SRE), Balanced Teams (BT) or Corp Project teams
- Understand the integration of system components, learn new concepts and quickly train others
- Develop knowledge of the system process and apply solutions and recommendations to hardware and software
- Contribute to the development of new principles, concepts, policies, procedures and standards
- Ensure the development of comprehensive support tools during the application development process
- Create automation of system monitoring, recovery and optimization processes
- Provide all levels of technical support on all systems and processes, support incident response and determine whether issues are user, procedural, environmental, local, global or systemic
- Understand golden signals and observability and participate in IRs and blameless retros
- Work to eliminate toil by automating repetitive issues and self-serviceability and reduce risks by simplifying the ecosystem
- Additional tasks may be assigned
What Skills You Have
Required
- 3+ years of experience in the performance of technical tasks
- Associate's degree in MIS, Computer Science or a related field
- Increased opportunities for responsibility, like SME experience
Preferred
- Bachelor's degree in MIS, Computer Science or related field
- Retail experience
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Client-provided location(s): Findlay, OH
Job ID: kohls-KLHKUSR409686
Employment Type: FULL_TIME
Posted: 2025-08-27T20:25:28
Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Long-Term Disability
- HSA
- On-Site Gym
- Pet Insurance
- Short-Term Disability
- FSA
- HSA With Employer Contribution
- Mental Health Benefits
Parental Benefits
- Adoption Assistance Program
- Family Support Resources
- On-site/Nearby Childcare
- Fertility Benefits
- Birth Parent or Maternity Leave
- Non-Birth Parent or Paternity Leave
- Adoption Leave
Work Flexibility
- Flexible Work Hours
- Remote Work Opportunities
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- On-Site Cafeteria
- Company Outings
- Commuter Benefits Program
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
Financial and Retirement
- 401(K) With Company Matching
- Relocation Assistance
- Financial Counseling
Professional Development
- Leadership Training Program
- Associate or Rotational Training Program
- Tuition Reimbursement
- Mentor Program
- Access to Online Courses
- Lunch and Learns
- Promote From Within
- Shadowing Opportunities
- Internship Program
Diversity and Inclusion
- Employee Resource Groups (ERG)
- Diversity, Equity, and Inclusion Program
Company Videos
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