Inside Sales Representative

Inside Sales Representative

Work Mode: Remote

Location: Remote - Kohler, WI

Opportunity

Under the direction of the Manager – Sales Center, this position acts as a Brand Ambassador for Kohler customers, helping convert product interest into orders while creating a world class customer experience to ensure consistent sales growth. An Inside Sales Representative will focus on maximizing sales opportunities within every interaction and is expected to consistently achieve and exceed sales targets. Additionally, this position will partner closely with other consumer-facing teams to help guide a consistent online-offline experience. Success will be measured by net revenue generated as well as customer satisfaction. If you’re looking for an opportunity to build something great from the ground up, we invite you to join our Inside Sales team.

 Specific Responsibilities:

• Handle incoming chats/calls/emails with the expectation of handling between 40 and 50 inbound interactions per workday
• Exhibit world class service standards through call quality, problem solving, personal ownership over every customer interaction and consistently going above and beyond to surpass customer needs and expectations
• Maintain clean, organized customer records using Salesforce
• Proactively reach out to prospective customers, identifying and creating value
• Establish new agile processes for Inside Sales organization emphasizing a high standard of excellence
• Collaborate cross-functionally with internal partners and consistently support the Sales team
• Identify, provide actionable solutions for and implement process improvements
• Fully cross-train on products

Skills/Requirements

Education and Experience Requirements:

•  High School Diploma or GED
•  Bachelor’s degree preferred but not required.
•  2+ years of experience in a customer-facing, fast-paced environment.
•  Sales experience highly preferred.
•  Must be highly detailed-oriented and demonstrate strong written and verbal communication skills.
•  Must be self-motivated and able to excel while working remotely or in an office setting.
•  Must be technologically proficient. This role will require heavy use of Salesforce, Microsoft (Excel, Outlook, PowerPoint), chat, email, phone, Kohler.com, and additional tools.
•  Hours of availability: Monday through Friday, 8:00 AM – 7:00 PM CST, with some weekend coverage as this business channel develops. Required schedule flexibility in the future as operations grow to accommodate customers from cost to cost.

CUSTOM.PAY.TRANSPARENCY

Why Choose Kohler?
We empower each associate to #BecomeMoreAtKohler with a competitive total rewards package to support your health and wellbeing, access to career growth and development opportunities, a diverse and inclusive workplace, and a strong culture of innovation. With more than 30,000 bold leaders across the globe, we’re driving meaningful change in our mission to help people live gracious, healthy, and sustainable lives.

About Us
It is Kohler’s policy to recruit, hire, and promote qualified applicants without regard to race, creed, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, disability or status as a protected veteran. If, as an individual with a disability, you need reasonable accommodation during the recruitment process, please contact kohlerjobs@kohler.com.  Kohler Co. is an equal opportunity/affirmative action employer. 

Client-provided location(s): Sheboygan, WI

Job ID: 49127014

Employment Type: FULL_TIME

Posted: 2025-08-18T05:03:57