At Koalafi, we believe in a world where no one has to put an important purchase on hold. That’s why we’re making it easier for more people to pay for big purchases over time.
Over 20,000 retailers rely on us to match their customers to a payment plan clearly and quickly, all while reflecting well on their brand. Their 2M+ customers love us because we provide a flexible way for them to make payments, and give them an opportunity to improve their credit. Our 200+ Koalafi teammates enjoy inspiring and challenging work that accelerates their careers.
Interested in learning more about how we’re transforming the financing experience and joining our team?
What You’ll Do
You’ll be the go-to technical expert helping merchants and partners successfully integrate Koalafi financing into their systems. While not responsible for writing production code, you’ll play a key role in designing technical solutions, supporting partner development teams, and accelerating our go-to-market efforts. You’ll deeply understand Koalafi’s APIs and platform architecture so that you can guide external teams to build reliable, scalable, and compliant integrations. You’ll work cross-functionally with business development, product, and engineering teams to unblock deals, expand platform support, and improve the overall merchant experience.
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Serve as a technical advisor and subject matter expert during merchant onboarding and partnership conversations.
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Understand the capabilities of Koalafi’s APIs, SDKs, and plugins in depth, and advise on how they can be applied to solve integration challenges.
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Collaborate closely with Partnerships, Sales, and Product to assess feasibility, define integration paths, and align technical goals with business objectives.
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Support merchants and partners as they build and test custom integrations—answering technical questions, reviewing implementation plans, and helping troubleshoot issues.
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Coordinate with internal engineering teams to escalate edge cases, clarify implementation requirements, and share partner feedback.
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Participate in QA and validation of partner-built solutions to ensure quality, reliability, and alignment with Koalafi’s standards.
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Help document best practices and contribute to developer resources to make future integrations more seamless.
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Serve as the technical bridge between our core engineering team and our integration partners
About You
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Bachelor's degree preferred in Information Technology, Computer Science, Computer Information Systems or related field.
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4+ years of experience in a technical client-facing role such as Solutions Engineer, Solutions Architect, or Technical Consultant and 5+ years of experience in a solutions delivery role.
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Strong understanding of modern web technologies, APIs (especially REST), and software integration patterns.
- Experience with at least one programming language (e.g., GoLang, JavaScript, Python); ability to understand code samples, answer implementation questions, and speak confidently with developers.
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Experience working with e-commerce platforms (e.g., Shopify, BigCommerce, Magento) or POS systems is a strong plus.
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Able to translate complex technical concepts into partner-friendly language without losing depth or accuracy.
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Strong collaboration skills—you enjoy working across business, product, and engineering teams to solve real-world problems.
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Detail-oriented, curious, and comfortable navigating ambiguity in dynamic partner engagements.
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Excellent written and verbal communication skills, especially in structured documentation or integration guides.
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Bonus: Experience supporting QA, performing light technical validation, or experience debugging and troubleshooting issues using various observability tools
Why choose Koalafi: A career at Koalafi means opportunities to tackle exciting challenges every single day. We take pride in a culture of innovation, trust, and ownership. You'll get outside your comfort zone, build meaningful relationships, and most of all, take charge of projects that ultimately help people get the things they need most.
Who we are & what we value:
- We focus on what’s most important
- We set clear expectations and deliver
- We embrace challenges to reach our full potential
- We ask, “How can this be better?”
- We move fast together
Benefits:
At Koalafi, you will have a direct impact on our products and help shape the company’s success. We offer competitive compensation & benefits packages to keep you at your best:
- Comprehensive medical, dental, and vision coverage
- 20 PTO days + 11 paid holidays
- 401(k) retirement with company matching
- Student Loan & Tuition Reimbursement
- Commuter assistance
- Parental leave (maternal + paternal)
- Inclusion and Associate Engagement Programs