Risk Investigator

What You’ll Do:

Fraud is a fast-evolving challenge in the financial industry—identity theft alone accounts for an estimated $700 billion in annual losses. At Koalafi, we’re on a mission to provide simple, transparent point-of-sale financing that helps people get what they need, while protecting the integrity of our platform.

As a Risk Investigator, you'll be at the heart of that mission. You’ll play a critical role in protecting Koalafi’s customers, merchant partners, and business by identifying, investigating, and mitigating fraud risks—while collaborating with teams across the company to make smart, informed decisions in the face of complexity.

• Monitor and investigate risk signals across both customer and merchant activity, using tools like internal systems, third-party platforms, and open-source research.

• Conduct onboarding reviews for new merchants, identifying red flags or inconsistencies during due diligence.

• Continuously monitor and assess merchant performance, following up on signs of potentially fraudulent or abusive behavior.

• Investigate applications flagged for fraud, including synthetic or manipulated identities, cases involving vulnerable individuals, or misuse of trusted relationships.

• Identify emerging fraud trends by spotting systemic patterns and proposing solutions or process changes to address them.

• Manage inbound fraud claims with professionalism and empathy, balancing customer care and risk mitigation.

• Collaborate closely with partners across Sales, Operations, Fraud Analytics, and Compliance to build a cohesive and informed response to complex fraud scenarios.

• Document findings clearly and consistently, contributing to team knowledge and process improvements.

• Support ad hoc investigations into novel or unusual fraud risks that don’t fit established patterns.

About You (Qualifications)

• High school diploma, GED, or equivalent experience

• 2+ years of fraud detection, investigation, or related experience

• Strong attention to detail and pattern recognition—you're energized by solving puzzles others might miss

• A self-starter mindset with a strong sense of ownership

• Comfortable navigating challenging conversations with merchants and partners

• Proficiency in tools like Microsoft Excel and Word; familiarity with fraud databases or investigative platforms is a plus

• Clear and concise communication skills, both verbal and written

• Collaborative spirit and ability to work cross-functionally

• Commitment to confidentiality and a strong ethical compass

• Flexibility to occasionally work evenings or weekends as fraud trends demand

• Bonus: Fluency in Spanish is strongly preferred